Description

Role Overview

The Senior Manager, Medical Information is a key member of the Medical Affairs team responsible for leading high-quality medical information services, supporting medical excellence initiatives, strengthening Medical Affairs operational processes, and contributing to scientifically accurate, balanced, and compliant medical content.

This role serves as a senior subject matter expert for medical information and content across Medexus' products. The individual will manage and/or support medical information inquiry processes, standard response development, MLR review activities, content generation, vendor/call center oversight, metrics reporting, and continuous improvement initiatives. The role requires strong scientific judgment, excellent medical writing skills, operational discipline, cross-functional collaboration, and a deep understanding of medical, regulatory, legal, and compliance requirements.

Key Responsibilities

Medical Information

• Serve as a senior Medical Information lead for Medexus products, ensuring timely, accurate, balanced, and scientifically rigorous responses to unsolicited medical information inquiries from healthcare professionals, payers, managed care organizations, and internal stakeholders.
• Provide oversight and support for call center/vendor activities, including inquiry triage, escalation management, quality assurance, and process improvement.
• Develop, maintain, and update medical information resources, including standard response letters, FAQs, product knowledge databases, backgrounders, clinical summaries, and other scientific response materials.
• Conduct advanced literature searches and critically appraise scientific and clinical data to support medical information responses, internal education, and content development.
• Monitor new literature, labeling updates, guidelines, compendia, congress data, and relevant external developments to ensure medical information resources remain current and scientifically accurate.
• Support medical information booth coverage at congresses and external meetings, as needed.
• Contribute to inspection/audit readiness by maintaining appropriate documentation, version control, approval records, and process adherence.

MLR, Medical Review, and Content Generation

• Serve as a medical reviewer for promotional and non-promotional materials through Medical, Legal, Regulatory review committees, ensuring content is scientifically accurate, medically appropriate, balanced, and aligned with approved labeling and applicable requirements.
• Review promotional, educational, training, payer, field medical, and scientific materials for medical accuracy, appropriate substantiation, consistency, and fair balance.
• Develop and/or review medical content, including SRLs, FAQs, slide decks, training materials, scientific narratives, disease-state content, product summaries, compendia support documents, dossiers, and internal medical resources.
• Collaborate with Medical Affairs, Regulatory, Legal, Commercial, Market Access, Pharmacovigilance, Quality, and external vendors to ensure medical content is accurate, compliant, and fit for purpose.
• Support claims development and substantiation by identifying, evaluating, and documenting appropriate scientific evidence.
• Ensure medical content reflects the highest level of available evidence and is updated proactively when new data, label changes, guidelines, or safety information emerge.

Cross-Functional Collaboration and Strategic Support

• Provide medical/scientific input to cross-functional teams and workflows to support product strategy, lifecycle management, launch readiness, field medical needs, dashboards, commercial review, and stakeholder education.
• Translate complex clinical and scientific information into clear, accurate, and audience-appropriate content for internal and external stakeholders.
• Collaborate with Medical Affairs colleagues to identify emerging scientific insights, evidence gaps, and opportunities for new or updated medical content.
• Support special projects and expanded Medical Affairs functions as needed, including process optimization, internal training, medical planning, scientific communications, and operational excellence initiatives.

Education, Experience, and Skill Requirements

• Advanced degree required, PharmD is strongly preferred.
• 3+ years of experience in Medical Information, Medical Affairs, Scientific Communications, or related pharmaceutical/biotech functions.
• Experience reviewing promotional and/or non-promotional materials through MLR medical review, or similar compliance review processes.
• Demonstrated experience developing medical information content, standard response letters, FAQs, scientific summaries, training materials, or other medical/scientific communications.
• Experience with vendor or call center oversight preferred.
• Experience in heme-onc is preferred
• Familiarity with FDA, Health Canada, and other applicable regulatory/compliance expectations for medical information, promotional review, and scientific exchange is preferred. Job Competencies
• Strong scientific acumen and ability to interpret clinical data, statistical analyses, prescribing information, guidelines, and peer-reviewed literature.
• Excellent medical writing, editing, and verbal communication skills.
• Strong understanding of medical information best practices, MLR review principles, scientific exchange, fair balance, and compliance requirements.
• Ability to create clear, accurate, scientifically balanced, and audience-appropriate medical content.
• Strong project management and medical operations capabilities, including prioritization, timeline management, documentation, solution-oriented, being resourceful, and process improvement.
• Ability to work cross-functionally and influence stakeholders across Medical Affairs, Regulatory, Legal, Commercial, Market Access, Quality, and external partners.
• High attention to detail and commitment to quality, accuracy, and compliance.
• Strong analytical skills, including ability to interpret inquiry trends, operational metrics, and content gaps.
• Comfort with digital tools, content management systems, workflow platforms, and emerging technologies, including AI-enabled solutions where appropriate.
• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook,
• Medical information and content management platforms such as Veeva MedComms and PromoVault.
• Virtual collaboration platforms such as Zoom.

Additional Information:
• Base salary range: $140K - $180K
• Remote role with limited travel for team/company meetings

We recognize that experience comes in many forms. Even if your background or compensation expectations don't exactly align with all the qualifications or compensation range listed, we encourage you to apply. Your unique skills and experience may be a great fit for this role or other opportunities at Medexus.

Compensation

$140,000.00 - $180,000.00 per year