Senior Manager, Last Mile Operations

RXO

$100K — $120K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work/military experience
  • 5 years of operations experience
  • Proficiency in Microsoft Office (PowerPoint and Project)
  • Supervisory experience in a transportation/supply chain environment (preferred)
  • P&L management experience (preferred)
  • Strong leadership and collaboration skills (preferred)
  • Excellent analytical, communication, and time management skills (preferred)

Responsibilities

  • Ensure compliance with specified contract metrics
  • Maintain high standards for operational activities
  • Hire, train, develop, and appraise staff
  • Direct and guide front line management staff
  • Manage contract drivers across various regional locations
  • Build relationships with customers to promote continuous improvement
  • Oversee profit and loss for operations operations
  • Collaborate with national sales team to drive new growth opportunities

Benefits

  • Competitive pay
  • Generous paid time off including holidays, floating diversity days, and family bonding leave
  • 401(k) plan with up to 5% company match
  • Comprehensive insurance options including health, dental, and life insurance
  • Employee Assistance Program (EAP) for mental health support
  • Tuition reimbursement and adoption assistance available
  • Flexible spending accounts for healthcare and dependent care expenses
  • Health Reimbursement Arrangement for eligible expenses
Full Job Description
Compensation for this role is 100,000 - 120,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You'll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction.

What your day-to-day will look like:

  • Ensure compliance with specified contract metrics
  • Maintain high standards for all operational activities
  • Hire, train, develop and appraise staff effectively; develop a contractor base team
  • Direct and guide front line management staff
  • Manage contract drivers who are operating up to 7 days per week in multiple regional locations
  • Build relationships with customers to ensure continuous operating improvements
  • Oversee P&L
  • Work with national sales team to facilitate new avenues of growth


At a minimum, you'll need:

  • Bachelor's degree or equivalent related work or military experience
  • 5 years of operations experience
  • Experience with Microsoft Office (PowerPoint and Project)


It'd be great if you also have:

  • Supervisory experience in a transportation/supply chain environment
  • P&L experience
  • Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees
  • Excellent analytical, communication and time management skills


Why Join Us:

Our Benefits
  • Competitive pay
  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
  • 401(k) retirement plan with up to 5% company match
  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
  • Health Reimbursement Arrangement


Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

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