Summary:

We are seeking an experienced Senior Manager of Infrastructure Services to lead a team of cloud engineers responsible for designing, maintaining, and securing the hosting platform for two distinct global SaaS products. This role combines people management with hands-on technical leadership across Kubernetes, ArgoCD, and Cloud Native technologies. The ideal candidate will be responsible for day-to-day team operations, backlog execution, and cross-functional coordination, enabling the Director to focus on strategy and stakeholder engagement.

What You'll Do:
• Directly manage a small team of cloud engineers; handle hiring, coaching, performance reviews, career development, and administrative tasks (time-off, expense approvals)
• Facilitate team stand-ups, planning, and backlog refinement; break down Director-defined initiatives into well-scoped, actionable work items with the team
• Produce weekly status reports for leadership covering progress, blockers, and upcoming priorities
• Serve as primary point of contact for infrastructure services requests, escalations, and issues from Engineering and other departments; collect requirements and feedback when implementing new systems, guardrails, change management; communicate policy changes and best practices to development teams
• Contribute hands-on work as needed - assisting the team with k8s guidance and expertise, automation, and infrastructure management; review pull requests from the team; troubleshooting and diagnosing problems

What You'll Bring:
• 7+ years in cloud engineering or cloud infrastructure with a strong focus on Azure
• 3+ years of direct people management experience leading technical teams
• Experience operating critical production level SaaS products and services on Kubernetes
• Experience working in a Linux environment
• Ability to troubleshoot and diagnose issues across every layer of the stack
• Deep understanding of protocols and technologies foundational to the web
• Strong security fundamentals: PIM, RBAC, and JIT privilege elevation
• Proficiency with infrastructure-as-code (Terraform preferred)
• Fluency in at least one high-level programming language (Python, Go, etc.), and one scripting language (Bash, PowerShell, etc.).
• Familiarity with Agile methodologies and experience with Azure DevOps; excellent written and verbal communication with the ability to translate complex technical concepts for non-technical stakeholders

Preferred:
• Experience in regulated or compliance-heavy environments (e.g., FedRAMP, SOC 2, NIST 800-53)
• Experience with Microsoft Government Cloud (GCC High, Azure Government)
• A bachelor's degree in a relevant field like computer science or software engineering, or equivalent practical experience

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.