Position Summary...What you'll do...Position summaryAs Senior Manager, Operations Improvement, you'll lead multiple, high-visibility improvement initiatives that simplify how work gets done and strengthen performance across the business. You'll translate customer and operational needs into clear plans, remove barriers, and drive measurable results through strong governance, change leadership, and cross-functional partnership. This role blends strategic thinking with hands-on execution, enabling scalable improvements.
What you'll do - Drive execution of multiple business plans by setting priorities, removing obstacles, and measuring progress
- Lead project governance across scope, milestones, timelines, resources, and budgets; provide stakeholder reporting
- Build and sustain process improvements by analyzing data, defining standards, and driving adoption through change programs
- Manage content initiatives by prioritizing requests and ensuring tools, templates, and communications meet governance standards
- Hire, develop, and lead associates through coaching, performance expectations, and a team-based environment
What you'll bring - Experience leading multiple concurrent projects with strong governance, stakeholder updates, and risk management
- Demonstrated ability to simplify processes using data, establish standards, and drive sustainable rollouts
- Proven change leadership skills, including influencing behavior adoption and resolving post-implementation issues
- Strength in content/tool management (templates, resources, intranet content) with a focus on quality and governance
- People leadership experience (selection, coaching, performance management, recognition) in a fast-paced environment
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business or related field and 3 years' experience in retail operations, content development, project management, or related area OR 5 years' experience in retail operations, content development, project management, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Developing and delivering training, Master's degree in Business Administration, Project Management Certification, Retail consulting., Six Sigma certification, Using Microsoft Office.., Working with cross-functional teams
Primary Location...6437 ENTERPRISE DR, MCCORDSVILLE, IN 46055-0000, United States of America
