4+ years of relevant experience in communications or public relations required.
Strong experience in developing and implementing communication strategies.
Proven ability to manage internal and external communication channels effectively.
Experience in crisis communication and reputation management.
Familiarity with current trends in communication technologies and methodologies.
Responsibilities
Develop and implement annual communication plans for internal and external stakeholders.
Maintain and optimize communication channels for effective audience engagement.
Review and align messaging strategies with organizational goals and values.
Monitor reputation management efforts, addressing any negative sentiments or misinformation.
Cultivate and maintain positive relationships with internal and external partners.
Lead the execution of communication campaigns according to set objectives and budget.
Proactively manage potential crises through well-planned communication strategies.
Benefits
Work in a dynamic environment with minimally supervised responsibilities.
Opportunity for continuous professional development and learning.
Engagement in strategic communication initiatives that enhance organizational reputation.
Full Job Description
Job Purpose and Impact
The Senior Manager, Communications - HR job implements the organization's business communications, including internal and external communications, business relationship and reputation management, crisis, and organizational change communications. With minimal supervision, this job implements complex communication strategies by drafting annual communication plans, supporting account management, and contributing to channel management and campaign planning efforts. This job ensures messages are effectively delivered to both internal and external partners, supporting positive relationships, facilitating successful organizational change and helping to improve the organization's reputation.
Key Accountabilities
STRATEGY IMPLEMENTATION: Ensures accurate coordination and implementation of internal and external communication strategies by developing and implementing annual communication plans, verifying objectives, target audiences, messaging, and channels, and coordinating account management to ensure communication needs of key accounts and clients are met.
CHANNEL MANAGEMENT: Oversees the maintenance of internal and external communication channels by reviewing accessibility of selected channels, ensuring effective updates were made to enable accurate functionality, and optimizing external channels to enhance partner engagement, improve the user experience, and maintain consistency in messaging and branding.
CONTENT & MESSAGE STRATEGY: Reviews strategies to help plan and guide internal and external communication content and messaging by validating target audiences, tone and style, content plans and editorial calendars, and frameworks and tools to ensure content aligns with the organization's goals and values.
REPUTATION MANAGEMENT: Oversees the organization's internal and external reputation by reviewing any issues identified, and communicating any negative sentiment, misinformation, or potential threats that may arise to management, allowing the organization to tailor communication and response strategies accordingly.
RELATIONSHIP MANAGEMENT: Maintains positive business relationships with internal and external partners by identifying communication and engagement preferences and needs, and proposing collaboration platforms, social events and workshops to cultivate engagement, build relationships, improve communication effectiveness, facilitate knowledge sharing, and manage relationships over time.
CAMPAIGN MANAGEMENT: Handles internal and external communication campaigns by defining campaign objectives and ensuring that the campaign is implemented according to the planned timeline, budget, and quality standards.
CRISIS & ISSUE MANAGEMENT: Builds and implements communications plans to proactively manage crises.
CONTINUOUS IMPROVEMENT: Stays updated on industry trends, standard methodologies, and emerging internal and external communication platforms, channels and technologies to drive the continuous improvement of the organization's communication strategies. #LI-BT2 #TheMuse #FGB
Qualifications
Minimum Qualifications:
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
