Responsible for the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District.
What You'll Do: - Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels.
- Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade
- Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion.
- Coordinates automotive damage appraisals/repairs and all activities related to repairs and maintenance including documentation and the ordering of parts, tools, and supplies
- Oversees, manages and maintains vendor relationships and workload assignment, ensuring established service levels and standards are met and that all vendor management policies and procedures are followed
- At bussing locations, oversees the repair and/or maintenance of all busses for the operation.
- Partners with the respective Fleet owner, District/City Managers and/or External Partners to prioritize the workload according to business objectives
- Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.
- Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
- Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
Perks You'll Get: - Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
- Community involvement opportunities
What We're Looking For: - Organizational and prioritization skills
- Financial acumen and forecasting skills
- Talent management and delegation
- Proven written and verbal communication skills
- Excellent investigation and problem solving skills
- Negotiation and vendor management skills
- High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
- Minimum of 5 years management experience of employees in related field (rental car, automotive shop or service oriented field)
- Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
- Ability to lift 50 pounds and oversee multiple work areas
- This position requires regular, on-site presence and cannot be performed remotely
Albuquerque
New Mexico
United States of America
