Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role SummaryThe Senior Manager, Field Operations Revenue is responsible for building, scaling, and optimizing Field Operations as a core revenue and customer acquisition channel for Vivint. This role owns Field Ops revenue strategy, forecasting, partner performance, and continuous improvement across all Field-driven revenue streams.
This individual operates at the intersection of strategy, analytics, partnerships, and field execution. They are expected to deeply understand how revenue is generated in the field, identify opportunities for growth and efficiency, and translate insights into actionable initiatives that Field leaders and revenue teams execute.
This is a highly analytical, cross-functional role with direct influence on company growth, requiring strong business judgment, advanced modeling skills, and the ability to operate effectively with senior leaders across Field Ops, Sales, Enablement, Technology, and Finance.
Key Responsibilities1. Develop Field Operations as a Revenue & Acquisition Channel- Establish and evolve Field Operations as a scalable customer acquisition channel, beyond traditional installs.
- Drive growth in referral-based acquisition by improving systems, incentives, processes, and field execution.
- Identify, test, and scale new channel strategies within Field Ops, including:
- Event marketing and local activations
- Strategic partnerships
- New field-led revenue concepts and pilots
- Define success metrics, performance expectations, and operating models for new Field Ops revenue initiatives.
2. Revenue Partner Ownership & Optimization- Own and manage Field Ops revenue partnerships, including but not limited to:
- Field NIS Sales
- Insurance
- Solar
- Vivint Protection Plan
- Other current or future revenue partners
- Serve as the primary point of accountability for partner performance within Field Ops.
- Evaluate and improve end-to-end processes between partners and the Field, ensuring:
- Clear ownership and accountability
- Efficient handoffs and workflows
- Strong field adoption and execution
- Drive measurable revenue improvements through better alignment between partners, systems, and Field teams.
3. Field Operations Revenue Budget Ownership- Own Field Operations revenue budgets across all Field-driven revenue streams.
- Partner with Finance and Field leadership to ensure budgets align with operational realities and growth priorities.
- Monitor performance against budget targets and proactively identify risks and opportunities.
4. Revenue Forecasting & Operational Modeling- Own the creation and ongoing management of Field Operations revenue forecasts.
- Build detailed, operationally grounded revenue models that reflect:
- Field capacity
- Adoption rates
- Conversion dynamics
- Program maturity
- Provide frequent forecast updates with clear explanations of variance drivers.
- Recommend specific system, process, or program adjustments to increase the probability of meeting or exceeding forecasted results.
5. Deep Revenue Analytics & Performance Diagnosis- Develop a deep, nuanced understanding of Field Ops revenue performance across:
- Revenue categories
- Markets
- Teams
- Programs
- Identify underperformance early and diagnose root causes using data and field context.
- Translate insights into clear, prioritized recommendations for intervention.
- Partner with Field Revenue teams and leaders to execute targeted actions that improve results.
6. Continuous Improvement & Cross-Functional Leadership- Own the continuous improvement of Field Ops revenue programs and infrastructure.
- Partner closely with:
- Enablement & Training
- Culture & Engagement teams
- Technology & Product teams
- Scheduling and Workforce Planning
- Influence roadmap priorities to improve field adoption, execution quality, and revenue outcomes.
- Ensure Field Ops revenue initiatives remain scalable, measurable, and aligned with company strategy.
Success MetricsA successful Senior Manager, Field Operations Revenue will:
- Establish Field Ops as a reliable, growing customer acquisition channel.
- Drive consistent revenue growth across Field-led revenue streams.
- Improve forecast accuracy and confidence through strong operational modeling.
- Deliver clear, actionable insights that Field leaders can execute.
- Strengthen partner performance and field adoption.
- Improve alignment between strategy, systems, and field execution.
Qualifications & Experience- 7+ years of experience in strategy, operations, revenue management, analytics, or related roles.
- Strong experience building and managing revenue forecasts and operational models.
- Demonstrated ability to translate data into clear business decisions and field actions.
- Proven success working cross-functionally with Sales, Finance, Product, and Operations.
- Experience operating in complex, field-based or distributed organizations strongly preferred.
- Advanced analytical skills, Excel, Tableau, SQL or BI experience a plus.
- Strong executive communication skills and comfort influencing senior leaders.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
