6/16/26

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Job Type: Permanent Work Model: Hybrid Reference code: 133624 Primary Location: Calgary, AB All Available Locations: Calgary, AB; Edmonton, AB; Regina, SK; Saskatoon, SK; Vancouver, BC; Victoria, BC; Winnipeg, MB

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What will your typical day look like?

Strategic Responsibilities
• Serve as an active member of the ESS leadership team, contributing to overall direction, decision-making, and organizational success while modeling firm values and leadership behaviours.
• Contribute to and execute the ESS annual business plan, aligning regional priorities across British Columbia, Alberta, Saskatchewan, and Manitoba with broader organizational goals.
• Lead the implementation of service innovation initiatives that strengthen ESS capabilities, improve efficiency, and enhance the overall support experience of the scope of services.
• Provide leadership to managers and teams to deliver consistent, high-quality customer service and operational excellence.
• Translate strategy into execution by connecting enterprise priorities with day-to-day activities across ESS, enabling areas, and service lines.
• Monitor and evaluate the effectiveness of business solutions and service delivery against established ESS metrics and performance indicators.

Day-to-Day Operations
• Implement effective administrative processes and procedures that enable leadership to focus on market, quality, talent, and financial priorities.
• Identify opportunities for efficiencies and cost savings and lead the adoption of innovative ways of working to improve outcomes.
• Review, assess, and prioritize daily operations to ensure alignment with CBS and ESS objectives.
• Lead, coach, and inspire ESS professionals to perform at their highest potential while maintaining accountability for results and service excellence.
• Oversee regional talent acquisition and talent management in collaboration with the National Resource Manager.
• Build team capability through formal learning, on-the-job coaching, and clear, consistent communication.
• Develop and maintain strong internal and external networks to support collaboration, knowledge sharing, and continuous improvement.
• Foster an inclusive team culture that recognizes individual and team contributions, strengthens engagement, and supports retention of top talent.

About the team

The Senior Manager, Executive Support Services (ESS) - West Region provides strategic and operational leadership for executive support services across the West Region (British Colombia, Alberta, Saskatchewan and Winnipeg). As part of Central Business Services (CBS) and specifically the ESS leadership team, this role helps shape and execute regional and national priorities, drives service excellence, and ensures the delivery of high-quality administrative support.

The Senior Manager is accountable for leading people, processes, and performance to support business objectives, enhance the client experience, and foster a collaborative, inclusive, and high-performing team culture.

Enough about us, let's talk about you

You are someone with these required skills, experience & qualifications:
• Undergraduate degree in Business Administration, Human Resources, or a related field.
• 3-5 years of management experience, preferably within a professional services environment.
• Proven experience leading managers and teams, with a future-focused and solution-oriented leadership approach.
• Demonstrated ability to build strong stakeholder relationships and navigate conflict through collaboration and sound judgment.
• Strong change leadership skills with the ability to influence, guide, and role model through periods of transformation.
• Well-developed business acumen, negotiation skills, and decision-making capabilities.
• Excellent written and verbal communication skills.
• Ability to travel as required.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.