Applied Materials, Inc

Senior Manager, Executive Fulfillment Escalations

Applied Materials, Inc • $146K — $201K *
Santa Clara, CA 95051In-Person
Manufacturing & Automotive
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in fulfillment or operations roles
  • Intermediate knowledge of SAP and customer order fulfillment tools
  • Strong analytical and problem-solving skills
  • Experience in the semiconductor equipment industry
  • Ability to lead and influence cross-functional teams
  • Proficient in Microsoft Office, particularly Excel and PowerPoint
  • Global cultural awareness and experience working with diverse teams

Responsibilities

  • Interface with regional Field Service Teams to address spare part availability issues
  • Establish and implement operating processes for resolution and prevention of spare parts issues
  • Drive aligned recovery actions across various teams including Procurement and Field Service Operations
  • Facilitate decision-making on allocation, substitution, and recovery plans
  • Ensure accountability and follow-through among stakeholders without direct oversight
  • Provide consistent communication to stakeholders regarding escalations
  • Support continuous improvement initiatives and analyze customer data for process enhancements

Benefits

  • Comprehensive benefits package including health and wellness options
  • Participation eligibility in bonus and stock award programs
  • Professional development opportunities
  • Flexible working arrangements
  • Travel opportunities to enhance global experience
Full Job Description
Leader of the Regional Fulfillment Team. Responsible for interfacing with regional Field Service Teams and driving resolution of spare part availability issues. Key responsibilities include establishing operating processes to understand, contain, resolve, and prevent recurrence of spare part availability problems.

Leads team responsible for responding to executive level spare part issues and escalations. Team Responsibilities include:
  • Drive aligned recovery actions across Planning, Procurement/SAM, Field Service Operations, Global Customer Contact, Spares Execution, and Site teams.
  • Facilitate decision-making on allocation, substitution, recovery plans, and customer commitments
  • Ensure accountability and follow-through across all stakeholders without owning day-to-day transactional execution
  • Provide clear, consistent communication package to all stakeholders involved within the escalation including partners within impacted regional fulfillment team.
  • Help institutionalize consistent regional fulfillment processes, tools, and governance
  • Manage cross-functional projects within Fulfillment and Operations.
  • Ensure compliance with internal processes and timelines.
  • Prepare and present status reports and updates to stakeholders.
  • Collect and analyze specific customer data to identify process improvement areas.
  • Support continuous improvement initiatives and operational efficiency.
  • Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvements


Functional Knowledge
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.
  • Able to collect and analyze data in order to solve problems, improve processes and make decisions.
  • Understands supply / demand signals
  • Develop basic knowledge of AMAT products


Business Expertise
  • Understands key business drivers; uses this understanding to accomplish own work
  • Has knowledge of semiconductor equipment industry and customer expectations
  • Skills: Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills.
  • Global experience working with different backgrounds and cultures


Leadership
  • Ability to lead a team
  • Ability to influence stakeholders


Problem Solving
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
  • Collects and utilizes data for decision making and process improvements.
  • Applies analytical and critical thinking skills to identify and resolve fulfillment issues.


Impact
  • Impacts quality of own work and the work of others on the team; works within guidelines and policies


Interpersonal Skills
  • Communicates clearly and professionally in both written and spoken English.
  • Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders
  • Ability to work in matrixed organization and deliver complex communications at various levels within AGS organization
  • Builds and maintains positive and effective relationships with internal and external customers and partners.


Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 10% of the Time

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Manufacturing & Automotive
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ
AMAT
* Ladders Estimates

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