About the Role

We are seeking a highly experienced Senior Manager, Deal Desk to serve as a key business partner for our enterprise sales organization. In this role, you will oversee the entire deal lifecycle-from initial structuring to final pricing approvals-collaborating closely with Sales, Finance, Legal, and Product stakeholders to accelerate revenue while upholding global commercial standards. This position requires a seasoned expert in enterprise technology transactions who can deliver the strategic judgment and operational structure necessary for complex, high-value deals.

Core Responsibilities

• Act as the commercial advisor for enterprise sales, managing complex deal structuring, pricing methodologies, and compliance for non-standard terms.
• Facilitate cross-departmental deal evaluations with Legal, Finance, and Executive teams for high-priority strategic opportunities.
• Develop and update pricing models and discount policies to balance market competitiveness with corporate margin goals.
• Collaborate with Revenue Operations to improve sales velocity and win rates through streamlined approval workflows and proactive guidance.
• Evaluate market intelligence and internal pricing trends to mitigate revenue loss and improve global commercial strategy.
• Provide support on day to day use of CPQ tools and approval workflows to drive operational efficiency.
• Enforce global commercial policies and escalation protocols to ensure organizational consistency across all regions.

Key Responsibilities

• Serve as a primary business partner for sales supporting complex Enterprise deal structuring, pricing strategies, policy compliance, and oversight to any exceptions to non-standard commercial terms
• Help develop and refine pricing frameworks, discount governance policies, and deal approval workflows that balance competitive agility with margin discipline
• Partner with Sales & Revenue Operations leadership to drive deal velocity, improve win rates, and shorten sales cycles through proactive commercial guidance
• Lead cross-functional deal reviews involving Finance, Legal, Product, and Executive stakeholders for strategic and high-value opportunities
• Analyze deal trends, pricing patterns, and competitive intelligence to continuously refine commercial strategy and identify potential revenue leakage
• Support the build-out and optimization of Deal Desk tooling, CPQ (Configure Price Quote) systems, and approval automation in partnership with Revenue Operations
• Enforce commercial policies and escalation thresholds, ensuring consistency and compliance across sales teams
• Collaborate with regional Sales and Finance leaders to adapt global commercial frameworks to align with industry vertical trends and local market dynamics

Qualifications

• 8+ years of progressive experience in Deal Desk, Sales Operations, Revenue Operations, or Commercial Finance within enterprise B2B technology companies (SaaS, AI, cloud infrastructure, or software)
• Deep expertise in enterprise pricing strategy, discounting frameworks, and complex contract structures (multi-year, multi-product, consumption-based, and subscription models)
• Proven track record operating in a global capacity, supporting sales teams across multiple regions and time zones
• Strong command of CPQ platforms (e.g., Salesforce CPQ, Apttus/Conga, Oracle CPQ) and CRM systems
• Exceptional ability to build cross-functional relationships and influence without authority, including at the executive level
• Analytical rigor combined with sound business judgment - able to move quickly on complex deals without sacrificing commercial integrity
• Experience navigating and structuring multi-million dollar enterprise transactions with C-suite-level stakeholders
• Bachelor's degree required; MBA or equivalent business experience preferred

What Sets the Ideal Candidate Apart

• Proven ability to scale Deal Desk operations through critical growth phases within various organizational environments, including Series C+ startups and established technology firms entering new markets.
• Familiarity with international commercial compliance, multi-currency pricing, and cross-border contracting nuances
• Background working alongside Product-Led Growth (PLG) and Consumption-Based Pricing models in addition to traditional SaaS licensing / subscription models

Pay Range (Base Pay): $115,000 - $175,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 06/09/2026.



Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)