Employee Type:Full time
Location:TX Works from Home
Job Type:Field Sales
Job Posting Title:Senior Manager, Customer Business
Job Description:About the Role: TreeHouse Foods is seeking a Senior Manager, Customer Business based remotely in Texas. This role is responsible for leading the end-to-end commercial relationship with assigned customers, with full accountability for customer performance, including revenue growth, margin expansion, forecast accuracy, and execution of strategic plans. Serving as the primary liaison between TreeHouse Foods and key customer stakeholders, this position will ensure customer satisfaction, deliver on customer scorecard metrics, and drive growth opportunities through data-driven insights and collaborative business planning.
You'll add value to this role by performing various functions including, but not limited to:- Serve as the senior point of contact for assigned customers, developing and maintaining strong, strategic relationships.
- Lead the development and execution of customer-specific strategies that support annual operating plan (AOP) goals for revenue, margin, and share growth.
- Manage customer communications, align expectations, and proactively address business needs in partnership with internal teams.
- Resolve escalated customer issues by working cross-functionally with Customer Service, Supply Chain, and Operations teams.
- Represent the voice of the customer internally, providing actionable insights and leading business unit engagement to drive long-term growth opportunities.
- Ensure forecast accuracy and demand alignment through regular updates in Blue Yonder and other planning tools; develop and manage customer AOPs with Commercial Finance.
- Collaborate with cross-functional teams to optimize product availability and minimize allocation risk.
- Leverage internal and external data tools (Salesforce, Circana Unify+, SAP, BI platforms) to analyze performance, identify whitespace opportunities, and address SKU gaps.
- Lead and/or support strategic projects as needed, contributing to broader commercial team objectives
Important Details:- This is a full-time, remote role. Travel may be required based on customer needs and business priorities.
You'll fit right in if you have:- Bachelor's degree in Business, Finance, Marketing, or a related field required; MBA or advanced degree preferred.
- Minimum 5 years of progressive experience in customer management, sales, or related commercial functions.
- Experience in the retail grocery channel, including Topco, is required.
- Proven track record of managing complex customer relationships and driving performance against sales and margin goals.
- Strong business and financial acumen, with deep understanding of P&L, pricing strategy, and trade fund management.
- Exceptional communication, negotiation, and presentation skills with the ability to influence across all levels.
- Proficient in Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams), SAP, Circana Unify+, and other business intelligence tools.
- Highly organized with the ability to manage multiple priorities, make data-driven decisions, and lead cross-functional collaboration.
Your TreeHouse Foods Career is Just a Click Away!Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team!
