Address:

What you’ll lead and deliver

Lead and Inspire a High-Performing Team

· Build and sustain a strong, inclusive, and performance-driven culture

· Set clear expectations, drive accountability, and coach leaders to perform at a high level

· Attract, develop, and retain talent while building leadership depth—not just team capability

· Create an environment where performance and engagement reinforce each other

Own and Drive Operational Performance

· Accountable end-to-end for performance across your portfolio

· Lead day-to-day collections operations with a focus on consistency, intensity, and results

· Identify performance gaps and take decisive action to close them

· Ensure execution aligns with service levels, policies, and operational standards

Shape Strategy and Influence Outcomes

· Act as a trusted advisor to senior leaders, shaping decisions with data and insight

· Translate operational experience into clear strategic recommendations and priorities

· Lead initiatives that improve performance, efficiency, and customer outcomes

· Influence cross-functional partners to drive alignment and shared accountability

Lead Change and Continuous Improvement

· Champion and deliver change initiatives from concept through sustainment

· Challenge the status quo and identify better ways of working

· Drive adoption through clear, effective communication and leadership presence

· Embed a mindset of continuous improvement, adaptability, and innovation

Strengthen Risk and Control Discipline

· Lead with a strong risk mindset, ensuring effective controls and compliance

· Make sound, risk-informed decisions that balance business outcomes and protection

· Navigate complex and ambiguous situations with judgment, structure, and confidence

Leverage Data to Drive Better Decisions

· Use data to understand performance drivers and inform action

· Strengthen reporting and insights to improve visibility and accountability

· Translate data into clear, practical decisions that drive outcomes

What you’ll focus on early

· Build a deep understanding of portfolio performance drivers and team capability

· Establish trust and credibility with your team and key partners

· Identify opportunities to improve consistency, intensity, and performance outcomes

· Begin shaping and executing targeted improvements across the portfolio

What success looks like

· A high-performing, engaged leadership team with strong bench strength

· Sustained improvements in portfolio performance and operational effectiveness

· Increased consistency and clarity across teams and business units

· Strong influence across the organization, shaping decisions and direction

· A culture where accountability, engagement, and results are tightly aligned

The Leader We’re Looking For

· Brings energy, presence, and clarity in how they lead

· Is comfortable challenging thinking and driving accountability at all levels

· Builds trust quickly while maintaining high performance expectations

· Leads with data, judgment, and a strong sense of ownership

· Creates clarity in ambiguity and elevates those around them to perform at a higher level

What you’ll own vs. influence

You will own

· End-to-end portfolio performance

· Team engagement, capability, and leadership development

· Execution of operational strategy

You will influence

· Broader collections strategy

· Cross-functional prioritization and decision-making

· Change, transformation, and continuous improvement initiatives

What you bring

· 7+ years of relevant experience in collections, operations, or financial services

· Proven ability to build and lead high-performing teams

· Experience influencing senior stakeholders and driving alignment

· Demonstrated success leading through change and improving performance

· Strong analytical capability with the ability to translate insights into action

· Comfort navigating complex, fast-paced, and ambiguous environments

This role is for you if…

· You are energized by accountability, complexity, and meaningful impact

· You want to shape performance—not just manage it

· You are motivated to build leaders, not just teams

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: