Category/Area of Expertise: IT & Technology
Job Requisition: 509559
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Service Delivery Process Controls (5177082)
Primary Purpose:
The Senior Manager, CMDB and Data Analytics is responsible for the strategic direction, governance, operational excellence, and continuous improvement of the ServiceNow Configuration Management Database (CMDB) and enterprise platform analytics capabilities. This role leads a CMDB team to ensure the integrity, accuracy, and usability of ServiceNow data that supports service delivery operations and business decision-making.
The successful candidate will partner closely with platform engineering, enterprise architecture, service owners, application owners, infrastructure teams, cybersecurity, and business stakeholders to establish and maintain a trusted source of operational data while delivering actionable insights through reporting, dashboards, and analytics.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. The core office loc
