As the Senior Manager, Chief of Staff in the Enterprise Data product organization you will lead critical business, operational and associate experience initiatives, directly contributing to the success of the broader Enterprise Data Organization. This is a high-impact position that demands a blend of strategic thinking, expert communication, and operational excellence. 

As a Chief of Staff, you will: 

• Understand the organization’s strategy and vision, and establish routines and mechanisms to drive and track priorities and goals 

• Own and evolve the strategic Associate Experience roadmap for the eData organization, aligning cultural initiatives with overarching business goals

• Support the communications and event strategy providing context to the team and key partners, helping with building presentations and crafting the messaging  

• Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including Finance, and HR.

• Develop context to identify and surface needs and risks across initiatives, partner relationships, and org health (engagement, morale) before they escalate.

• Lead high impact special projects critical to the organization priorities, emerging strategic intent or addressing key operational gaps

The Successful Candidate will be:

• A source of positive energy, inspiration, and motivation for the organization 

• A self-confident self-starter and strategic thinker

• Able to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda

• An experienced operator, capable of decomposing a vision into goals and goals into execution plans

• A multi-tasker, able to handle multiple priorities in parallel, and extremely well organized

• Excellent communication, both written and verbal for executive audiences with the ability to effectively build out data-backed narratives

• Excellent problem solving and influencing skills, including the ability to cut through noise and discern where the leverage is

• Strong project and program management skills

• Strong analytical rigor and the ability to effectively leverage AI and/or new tools to streamline and automate manual processes or workflows

• Demonstrated ability to adapt to changing demands and situations  

Basic Qualifications:

• Bachelors Degree or Military Experience

• At least 5 years of experience in staff management and training

• At least 5 years of experience in budget management

• At least 7 years of experience in organizational development and performance

• At least 7 years of experience in project or process management

Preferred Qualifications:

• Bachelors Degree in Business, Finance or Organizational Development

• 10+ years of experience in Project or Process management 

• Experience managing visible projects which require the ability to manage interdisciplinary team members, remove obstacles and influence appropriately

• 8+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports

• 8+ years of experience in Staff management and training

• 8+ years of experience in Organizational development and performance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.