SUMMARY
The
Senior Manager, Business Transformation is a hands-on leader responsible for driving the execution of enterprise-level strategic and transformational initiatives designated as organizational priorities by executive leadership. This role provides direct, day-to-day oversight of complex projects and change efforts, ensuring disciplined project management, effective stakeholder engagement, and timely delivery of measurable business outcomes. The Senior Manager actively leads workstreams, facilitates cross-functional collaboration, resolves operational barriers, and ensures that project activities are executed with rigor, consistency, and alignment to strategic objectives. Under the direction of the Senior Director, Business Transformation, this position manages end-to-end project delivery, including strategy execution, milestone achievement, and performance optimization.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Lead and actively participate in the development and execution of strategies for assigned business transformation initiatives.
- Direct and perform hands-on project management activities for enterprise initiatives, including value-based care, culture transformation, performance optimization, and quality improvement.
- Manage and work alongside cross-functional teams, ensuring operational tasks, deliverables, and timelines are met through active engagement and coordination.
- Collaborate closely with internal departments to secure resources, address operational needs, and ensure successful delivery of project requirements.
- Develop, refine, and personally utilize project management tools, templates, and processes to support consistent execution across initiatives.
- Create detailed project documentation, including implementation plans, rollout materials, training content, and communication assets, ensuring accuracy and usability for operational teams.
- Provide structured, data-driven project reporting to the Senior Director, Business Transformation, including progress updates, risk assessments, and mitigation plans.
- Ensure project deliverables are completed on time, within scope, and within budget, proactively addressing issues and removing obstacles to maintain momentum.
- Build and maintain effective working relationships with stakeholders at all organizational levels to support project adoption and change readiness.
- Demonstrate and promote a collaborative, accountable team environment, adhering to company policies, procedures, and performance expectations.
- Maintain regular and reliable attendance to support project continuity and operational needs.
Qualifications/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:
- Bachelor's degree in a related field; advanced degree preferred.
- Minimum of seven (7) years of progressively responsible experience in a relevant industry; healthcare consulting or healthcare operations experience strongly preferred.
- Demonstrated experience directly managing and executing medium- to large-scale projects, including hands-on involvement in change management activities and cross-functional implementation.
- Proven project management capabilities, with a strong ability to plan, organize, and execute work across multiple teams in a fast-paced, matrixed environment; must be able to manage multiple concurrent projects and deliverables with a high degree of accuracy and accountability.
- Proficiency in Microsoft Office applications, including Word, Outlook, and advanced Excel skills; ability to learn and achieve proficiency in USRC systems and applications within 90 days of hire.
