DXC Technology

Senior Manager, Business Process Solutions - Insurance

DXC Technology • $100K — $130K *
Charleston, SC 29412In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in Business Process Services (BPS) or Business Process Outsourcing (BPO) environments.
  • 4+ years managing large global teams and operational programs.
  • Proven success in enterprise-wide operational transformation initiatives.
  • Expertise in Lean, Six Sigma, or Business Process Management (BPM).
  • Experience in P&L management, budgeting, and operational performance.
  • Ability to influence executive stakeholders and lead cross-functional teams.
  • Commercial mindset with a record in business growth and client relationship management.
  • Bachelor's degree required; MBA or advanced certifications preferred.

Responsibilities

  • Lead enterprise-wide process transformation initiatives to enhance efficiency and client experience.
  • Develop and implement strategic initiatives that align with business and client objectives.
  • Oversee large service delivery programs, including budgets and operational performance.
  • Build and manage high-performing global, cross-functional teams focused on operational excellence.
  • Monitor KPIs and metrics for optimization opportunities and measurable impact.
  • Foster a culture of innovation and continuous improvement.
  • Partner with clients to identify business expansion and operational improvement opportunities.

Benefits

  • Lead strategic transformation for leading insurance organizations.
  • Shape the future of AI-driven business process services.
  • Collaborate with global industry experts and executives.
  • Drive meaningful outcomes through technology and operational excellence.
  • Career growth within a collaborative and inclusive environment.
Full Job Description
Job Description:

The Opportunity

We are seeking an experienced Senior Manager, Business Process Solutions (BPS) to lead large-scale operational transformation initiatives, drive business growth, and deliver exceptional client outcomes.

In this strategic leadership role, you will define and optimize business processes, lead high-performing global teams, and partner with executive stakeholders to improve operational performance while expanding our Business Process Solutions portfolio.

What You'll Do

Business & Operational Leadership

  • Lead enterprise-wide process transformation initiatives that improve operational efficiency and client experience.
  • Develop and execute strategic initiatives aligned with business objectives and client priorities.
  • Oversee large-scale service delivery programs, budgets, resource planning, and operational performance.
  • Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
  • Monitor KPIs and performance metrics to identify opportunities for optimization and measurable business impact.
  • Foster a culture of innovation, accountability, and continuous improvement.


Client Growth & Commercial Excellence
  • Partner with clients to identify opportunities for business expansion and operational improvements.
  • Support sales teams with solution development, upselling, cross-selling, and new business pursuits.
  • Promote and expand adoption of DXC Insurance Smart Actions and Smart Apps solutions.
  • Build trusted executive-level client relationships and drive long-term strategic partnerships.


AI-Driven Insurance Transformation

Champion AI-enabled delivery across engineering and insurance operations by leveraging technologies such as:
  • AI-assisted software development and testing
  • Intelligent defect prediction and quality improvement
  • Automated claims processing and workflow optimization
  • AI-powered underwriting decision support
  • Intelligent backlog prioritization and delivery optimization


Drive measurable business outcomes including:
  • Faster delivery cycles
  • Increased operational efficiency
  • Improved customer and agent experiences
  • Enhanced underwriting and claims performance
  • Better business insights through analytics and AI


What We're Looking For

Required Qualifications
  • 10+ years of experience in Business Process Services (BPS), Business Process Outsourcing (BPO), process transformation, or large-scale service delivery environments.
  • 4+ years of leadership experience managing large global teams and complex operational programs.
  • Proven success leading operational transformation initiatives across enterprise organizations.
  • Strong expertise in Lean, Six Sigma, Business Process Management (BPM), or other continuous improvement methodologies.
  • Experience managing P&L, budgets, operational performance, workforce planning, quality, and productivity.
  • Demonstrated ability to influence executive stakeholders and lead cross-functional teams.
  • Commercial mindset with experience supporting business growth, solution selling, and client relationship management.
  • Bachelor's degree required; MBA or advanced certifications are a plus.


Preferred Experience
  • Insurance operations (Property & Casualty, Life & Annuity, or Specialty Insurance)
  • AI-driven business transformation
  • Digital operations and automation
  • Global delivery organizations
  • Consulting or enterprise services


Success in This Role

The ideal candidate combines strategic leadership with operational excellence and commercial acumen. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about helping clients transform their businesses through innovation, process excellence, and AI.

Why Join DXC Technology?
  • Lead strategic transformation for some of the world's largest insurance organizations.
  • Shape the future of AI-enabled business process services.
  • Work alongside global industry experts and executive leaders.
  • Drive meaningful business outcomes through innovation, technology, and operational excellence.
  • Grow your career in a collaborative, inclusive, and forward-thinking organization.


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

About DXC Technology

CSC is a global IT services company. CSC is a global leader inproviding technology-enabled business solutions and services.CSC has helped its clients manage and profit from every major wave of change in IT since its formation in 1959. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration, IT and business process outsourcing (BPO), applications software development, Web and application hosting, and management and technology consulting.

DXC Technology Careers

Join the vibrant team at DXC Technology, a global leader in technology services and consulting, and discover unparalleled job opportunities where innovation and leadership converge. At DXC Technology, we are committed to fostering a culture of growth and diversity, empowering our professionals to excel in their careers.

Work You’ll Do

At DXC Technology, you will collaborate with some of the brightest minds in the industry to drive technological transformations across a multitude of sectors. Our team is at the forefront of digital innovation, leveraging deep industry expertise to deliver targeted solutions that meet the evolving needs of our clients.

Join Our Market-Leading Team

Become part of a dynamic team of over 130,000 professionals globally, dedicated to making a lasting impact through technology, leadership, and innovation. DXC Technology offers a unique position in the marketplace, combining industry knowledge, technological expertise, and client-focused solutions.

Innovative Work

Engage in projects that reshape businesses and revolutionize industries. DXC Technology provides a platform where your skills in technology and your passion for innovation can flourish. Our commitment to professional growth ensures that every team member has the opportunity to reach their full potential.

Career Development

Future-proof your career with DXC Technology, where we offer a wealth of job opportunities, from entry-level positions to leadership roles. Our robust training and diversity programs ensure that all employees have the tools they need to succeed. From internships to full-time positions, DXC Technology nurtures talent at every level.

Explore Job Opportunities and Internships

Whether you're just starting your career or looking to make a significant change, DXC Technology offers a range of employment options to suit your skills and ambitions. Explore our open positions, internships, and leadership roles to find the perfect fit for your professional journey.

Benefits and Culture

Enjoy a supportive and inclusive workplace culture that values each employee’s unique contributions. At DXC Technology, we offer competitive benefits, including health, wellness, and continuous learning opportunities. Our commitment to diversity and inclusion is integral to our business strategy and critical to our success.

Stay Connected

Join our team and be part of a community that values networking, leadership, and professional development. Stay up-to-date with industry trends and enhance your skills through our comprehensive training and development programs.

Search DXC Technology Jobs

Discover the exciting and rewarding career opportunities awaiting you at DXC Technology. Tailor your job search to match your professional skills and interests. We are actively hiring and looking for curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DXC Technology. Join DXC Technology and be part of a team that’s dedicated to making a difference in the world of technology and beyond. Your career journey starts here, where your skills, innovation, and leadership will help shape the future of global industries.
Learn more about DXC Technology
Size
130,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
-$2.8 billion
Founded
2017
5 Year Trend
+16.4%
Revenue
$18.1 billion
NASDAQ
DXC
* Ladders Estimates

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