Position Summary...What you'll do...Role summary: The Senior Manager, Business Analysis and Insights - Facilities Support, leads data-driven evaluation and reporting to support strategic business initiatives for Upstream Facilities Services. This role collaborates with internal and external partners to develop, implement, and refine business strategies, processes, and automated dispatch & support systems. The position oversees multiple projects and workgroups, ensuring alignment with organizational goals while managing KPI's, relationships, and mentoring team members. By leveraging analytical expertise, the role identifies opportunities, monitors performance, and adapts plans to meet evolving business needs, fostering continuous improvement and compliance with company standards.
About the team: This team leads facilities management support across Walmart stores, clubs, and various sites through a coordinated network of internal and external teams and contact centers. They handle critical issues including refrigeration, HVAC, and power outages, ensuring prompt response and resolution. The team integrates expertise in emergency support, facilities management, and contact center operations, utilizing automated systems and agentic AI workflows to enhance scalability and first-time fixes. Their focus on data-driven decision making, stakeholder collaboration, and workflow management drives efficient asset management and continuous improvement across the organization.
What you'll do: - Provide data-driven analysis and insights to support and refine business strategies across functions.
- Collaborate with internal and external partners to develop consistent, actionable plans based on analytical findings.
- Manage complex processes crossing multiple diverging workgroups that are critical to daily Facilities Maintenance
- Ensure timely and effective dispatch and support of HVAC, Refrigeration, Electrical, and other critical facilities trades.
- Mentor and develop associates, fostering a team environment focused on growth and accountability.
- Manage KPI's and and drive improvements across handle time, wait time, first contact resolution, MTBF, MTTR, and more.
- Communicate business priorities clearly while building strong stakeholder relationships to support strategic growth.
What you'll bring: - Proven expertise in business analysis with the ability to deliver data-driven insights supporting strategic decision-making.
- Strong experience collaborating with internal and external stakeholders to develop and execute business strategies.
- Demonstrated skills in workflow management, process improvement, and ensuring operational efficiency and compliance.
- Ability to lead and mentor teams, fostering a performance-driven and collaborative work environment.
- Excellent communication skills to influence and build relationships across cross-functional teams.
- Proficiency in evaluating program feasibility, financial performance, and driving continuous improvement initiatives.
- Commitment to upholding ethical standards and promoting a culture of integrity and accountability.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Analytics, Statistics, or related field and 4 years' experience in data analytics, project management, business, or related area OR 6 years' experience in data analytics, project management, business, or related area. 2 years' experience using intermediate functionality of Microsoft Office.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Statistical Programming Language, Supervising Associates, Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification
Primary Location...814 Respect Dr, Bentonville, AR 72716, United States of America
