Wave

Senior Manager, Area Store Operations

Wave$80K — $95K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 5 years of experience in retail operations & 3 years in management.
  • Proficient in inventory and merchandising management.
  • Knowledgeable in process design and documentation.
  • Competent with personal technology including mobile devices and PC software.
  • Strong skills in change management, project management, and analytics.
  • Excellent interpersonal, leadership, and presentation skills.

Responsibilities

  • Implement key strategies to achieve performance and revenue goals through store operations.
  • Coordinate store openings and closures, managing logistics for a seamless transition.
  • Oversee continuous maintenance and operational efficiency of stores.
  • Collaborate with teams to establish and uphold mobile and CPE operation standards.
  • Manage staff readiness and optimize back-of-house operations including inventory and cash systems.
  • Enhance store merchandising and technology experiences for customers.
  • Oversee and assess training programs for new hires and ongoing employee development.

Benefits

  • Comprehensive pay and benefits package that rewards employee contributions.
  • Support for employee well-being at every life stage.
  • Focus on career development and growth opportunities.
Full Job Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

As the Senior Manager, Area Store Operations at Spectrum, you will implement and oversee key strategic initiatives to meet performance goals and drive revenue growth in your region. Your role is crucial in aligning our teams with Spectrum's mission to provide innovative and high-quality retail services while ensuring we maintain our competitive edge and customer loyalty.

What our Senior Manager, Area Store Operations Enjoy Most About the Role
  • Drive Strategic Initiatives: Implement key strategies to achieve performance, quality and revenue goals across the region.
  • Manage Store Openings and Closures: Coordinate new store openings and closures, ensuring smooth operations and inventory management.
  • Ensure Store Maintenance: Oversee ongoing store maintenance, including ticketing, capital budgeting and brand standards.
  • Collaborate Cross-Functionally: Work with store management and logistics to implement mobile and CPE operations standards.
  • Optimize Store Operations: Manage staff readiness and back-of-house operations, including cash, inventory and POS systems.
  • Enhance Merchandising: Ensure top-notch merchandising and in-store technology experiences.
  • Lead Training Programs: Oversee and report on new hire and ongoing training to meet company goals.


Required Qualifications

Education:
  • Bachelor's degree or equivalent experience.

Experience:
  • 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.

Technical Skills:
  • Proficient in inventory and merchandising management, knowledge of process design and documentation, & competent in personal technology, including mobile devices, video platforms and PC software.

Skills & Abilities:
  • Advanced change management and strong organizational, project management and analytical skills.
  • Ability to evaluate training and development resources.
  • Excellent interpersonal, leadership and presentation skills.
  • Passion for delivering exceptional customer experiences.
  • Valid driver's license and ability to meet Charter's motor vehicle requirements.

Preferred Qualifications:
  • 5+ years leadership experience, 3-5 years wireless or telecommunication experience, project management experience

Working Conditions
  • Working in a retail environment with moderate noise levels, you will travel to multiple locations to oversee and monitor store operations. Professional attire and appearance are required.

#LI-RLW2
SRL600 2026-80430 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Founded
2011

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