Please Note: This is a hybrid role and requires in-office presence in our Columbus, OH headquarters.

Why This Role Exists

As Goodwin grows, so does the volume and complexity of the transactions flowing through our platform. Every trip we support results in invoices, payments, commissions, taxes, adjustments, credits, and reconciliations. You will own every dollar owed to Goodwin from the moment it becomes billable until it is collect, applied, disputed, credited, or written off.

This isn't a passive collections role. Success is not measured in statements sent. It's measured in cash collected, disputes resolved, accounts reconciled, and receivables reporting leadership can trust.

You will work directly with brokers, operators, Operations, Account Management, Product, and Finance to resolve trip-level balances. You need to be comfortable picking up the phone, getting a payment commitment, reconstructing account activity, pushing back on unsupported disputes, and escalating credit risk.

This role starts as a senior individual contributor role. You will personally handle collections while building the process, controls, and reporting that support a larget revenue control function as we grow.

What You'll Own

Collections. Goodwin's full AR portfolio and collection strategy. A consistent cadence of calls, emails, and statements to actual decision-makers. Specific payment commitments, tracked and enforced. Undisputed balances separated from disputed ones and pursued without delay. Recommendations on credit holds, term changes, and repayment plans when accounts go sideways.

Trip-level revenue control. A complete understanding of the economics of each trip: charter charges, FET, commissions, fees, incidentals, post-trip adjustments, refunds, credits. Reconciliation across invoices, trip records, payment activity, credit memos, and the GL. Investigation of short payments, duplicate deductions, and unsupported credits. Prompt, well-documented post-trip billing so customers have what they need to approve payment.

Cash application. Accurate and timely application of ACH, wire, card, and platform payments. Resolution of unapplied and unidentified cash. Controls around credit memos, offsets, write-offs, and adjustments. Alignment between the AR subledger, trip records, bank activity, and the GL. Support for month-end close, bad debt analysis, reserves, and audit.

Reporting. A credible weekly receivables report covering aging, commitments, disputes, escalations, and expected collection dates. A reliable short-term cash collection forecast. Tracking on collection performance, dispute cycle time, aging migration, and unapplied cash. Recommendations, not just status updates.

Process and systems. One trusted source of truth for receivables. Documented collection, dispute, credit, and escalation procedures. Identification of the operational root causes behind late billing and recurring disputes. Partnership with Product and Engineering to automate manual collection and reconciliation work. Better use of NetSuite and the systems around it.

Required Qualifications:

• 5+ years of experience owning complex accounts receivable and revenue operations in a high-growth B2B environment
• Personal ownership of a significant, high-volume receivables portfolio
• A track record of partnering with customers and internal teams to resolve complex billing, payment, and reconciliation challenges
• Strong accounting fundamentals: invoicing, cash application, credit memos, reconciliation, bad debt, GL
• Advanced Excel and hands-on experience with NetSuite or a comparable ERP
• The ability to work transaction-level data and find the source of a discrepancy
• Confidence speaking directly with business owners and senior customer executives
• Sound commercial judgment about when to push, when to negotiate, when to pull in the relationship owner, and when to recommend a credit hold
• Comfort operating where systems and processes are still being built
• Availability to work in-office 3 times a week
• Work authorization in the United States without the need for employer sponsorship now or in the future

Preferred Qualifications

• Experience in private aviation, freight brokerage, logistics, transportation, travel, payments, fintech, or another transaction-heavy service business
• Experience standing up an AR or revenue control function rather than inheriting one

A CPA is not required. This role suits an experienced revenue control operator better than a technical accountant who has never personally owned customer collections.