ServiceNow

Senior Machine Learning Engineer, GAI Search Relevance - Moveworks

ServiceNow$130K — $180K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in information retrieval or machine learning ranking models.
  • Strong analytical skills to derive insights from query log data.
  • Solid foundation in text processing and natural language understanding techniques.
  • Experience in hands-on development of ranking algorithms.
  • Familiarity with performance metrics evaluation for ranking processes.
  • (Nice to have) Proficiency in Golang programming language.

Responsibilities

  • Craft new ranking features and optimize existing ones to improve relevance metrics.
  • Develop an algorithmic framework to support diverse ranking features.
  • Design platforms and tools for parallel ranking experiments.
  • Develop metrics to evaluate and ensure ranking performance quality.
  • Collaborate with cross-functional teams to define and build elegant search solutions.

Benefits

  • Flexible work arrangements including remote working options.
  • Opportunity to work within a fast-paced, innovative environment.
  • Collaborative team atmosphere promoting problem-solving and customer value.
Full Job Description
Job Description

What You Will Do

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users' tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users' requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.

We're building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.
  • Craft new ranking features and optimizing existing ones to enhance relevance metrics
  • Develop algorithm framework to support diversified ranking features
  • Design platform and tooling to enable parallel ranking experiments
  • Develop metrics to evaluate ranking performance


Qualifications

What You Bring To The Table
  • First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
  • Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
  • Background in text processing, information retrieval, natural language understanding, or machine learning

Nice to Have
  • Experience in Golang


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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