Position Summary
The Senior Key Account Manager manages large accounts, driving growth, profitability, and alignment with company objectives. They develop growth strategies, build strategic partnerships, and maintain strong customer relationships. Acting as the main liaison between customers and internal teams, they ensure satisfaction and business success. Responsibilities include growing ocean volumes, promoting CMA Value Added Services and CEVA offers, and securing new accounts.

Functions & Duties
• Develop and execute growth strategies and budgets for each account in collaboration with management.
• Build and maintain account-specific business plans to achieve weekly quotas and annual targets.
• Identify high-value business opportunities using market data and industry trends.
• Qualify and onboard new business opportunities, focusing on large-volume accounts (e.g., BCOs or NVOCs moving >250 TEUs).
• Establish and nurture strategic partnerships to enhance competitive advantage and long-term growth.
• Monitor account profitability and ensure timely payments.
• Conduct in-person customer visits weekly, spending at least 50% of the week visiting clients .
• Utilize travel and entertainment budgets to strengthen relationships and achieve business objectives while adhering to corporate policies.
• Conduct pre-qualified cold calls per quarter to expand the customer base.
• Ensure timely follow-up after each sales call, generating actionable outcomes.
• Onboard and engage clients in utilizing e-services
• Prepare and submit weekly management reports, including expense reports, KPI territory updates, and other required documentation.
• Maintain accurate CRM data and ensure timely updates.
• Respond promptly to customer communications
• Sales leads: acknowledgment within 1 day, follow-up within 3 days.
• Maintain availability for urgent matters during business hours.
• Conduct regular trade-lane discussions and customer engagement sessions to identify opportunities and resolve issues.
• Act as the primary contact for assigned accounts, facilitating communication between customers and internal teams.
• Work closely with BD Sector Leaders, Executive Sponsors, and management to align account strategies with organizational goals.
• Attend weekly sales meetings to review budgets, business plans, and account performance.
• Provide actionable insights and recommendations to improve account strategies and capitalize on new opportunities.

Knowledge, Skills, Abilities
• Proficiency in Word, Excel, and PowerPoint.
• Strong communication, interpersonal, and negotiation skills.
• Excellent problem-solving and time management abilities.
• Ability to work independently and handle multiple tasks simultaneously.

Qualifications

Education
Required Bachelor's Degree

Work Experience
General Experience 5-10 years
Industry Experience 5-10 years Minimum of 8 years of industry experience, preferably 5 years carrier outside sales experience

License
Required/Preferred License or Certification

Competencies
Learning Agility
Business Acumen
Leading change and Execution

Physical Requirements
Some activities may not apply to all positions at the company. Please list only the demands that apply to this position on a regular basis.

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $120,000- $161,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location.

In addition to base salary, this position may be eligible for:

Performance-based bonuses

Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off

Professional development opportunities

We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

Come along on CMA CGM's adventure!