Job Type

Full-time

Description

The Opportunity

Monday-Friday 8am-5pm

Looking for more than a ticket queue?

Central Oregon Pediatric Associates (COPA) is seeking a Senior Systems and Network Administrator to help lead and improve the technology that supports our clinics, providers, and staff across Central Oregon.

This is a hands-on role for someone who enjoys variety, ownership, and solving problems from start to finish. You'll lead projects, support critical systems, partner with technology vendors, and help strengthen COPA's internal IT capabilities while ensuring our technology environment remains secure, reliable, and efficient.

This position is primarily remote, with regular onsite work for deployments, projects, troubleshooting, and collaboration with clinic teams.

What You'll Own

• Projects, start to finish: Scope, build, and launch infrastructure and communications projects, starting with a new phone system implementation.
• On-site support that matters: Deploy hardware, troubleshoot issues, and onboard and offboard employees. You're the person people are glad to see walk in.
• Vendor partnerships: Work hand in hand with our managed service provider and third-party security partners as their primary point of contact. Make sure commitments are met and know when to escalate.
• Technology decisions: Research and recommend hardware, software, and process improvements that help us work smarter and more securely.
• Security and access: Support user access, asset management, security initiatives, and technology best practices across the organization.
• Documentation: Keep clear, current records of systems and processes so what you build lasts.
• Automation: Find repetitive work and engineer it away. We welcome people who build smarter ways of doing things.
• Continuous improvement: Help us strengthen our internal technology capabilities and build sustainable processes for the future.

Who Thrives Here

This role is ideal for someone who enjoys variety, ownership, and solving problems from start to finish. One day you might be leading a technology deployment, while another day you're improving a workflow, working with a vendor, supporting a provider, or implementing a change that impacts the entire organization. The ideal candidate is curious and self-directed, comfortable learning new technologies, and able to communicate technical concepts clearly. They thrive both independently and collaboratively, are motivated by building better systems and processes, and focus on addressing root causes rather than just symptoms.

Why You'll Like It Here

• Real variety: No two weeks look the same.
• Real ownership: Your projects are yours, and your recommendations help shape how we work.
• A solid foundation: We've invested heavily in modern technology, security, and infrastructure. Your role is to optimize it, improve it, and help guide where we go next.
• Backup when you need it: Our managed service provider supports day-to-day operations, so you're never carrying everything alone.
• Room to grow: We're committed to building internal technology capabilities, giving you the opportunity to make a lasting impact.
• Mission-driven work: Everything we do supports the physicians, staff, children, and families who rely on us every day.
• Direct line to leadership: You'll report to the Director of Finance, so decisions move fast and good ideas can become reality.

Benefits

• 401(k) and Profit Sharing
• HSA, HRA, and FSA Enrollment
• Medical, Life, Vision, and Dental Insurance
• Supplemental Insurance Options
• Pediatric Care Benefits
• Employee Assistance Program (EAP)

Requirements

Education and Certification

• High school diploma or equivalent required.
• 3-5+ years of relevant IT experience in operations, systems administration, or hybrid support/sys-ops roles.
• Associate's or Bachelor's degree in IT, Computer Science, or related field preferred (not required).
• Relevant certifications preferred but not required
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• CompTIA Security+
• ITIL 4 Foundation (or higher)

Experience

• 4 -10+ years of hands-on IT experience
• Strong troubleshooting and problem-solving abilities
• Experience supporting business technology environments and working with end users
• Comfort working with vendors and managed service providers
• Excellent communication skills and a customer-focused mindset
• A willingness to take ownership, learn new technologies, and make things better

Physical Requirements

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking Occasional lifting and or moving up to 30 pounds and on rare occasions up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception
• Must be able to wear appropriate personal protective equipment (PPE) as required

Working Conditions

• Hybrid role with a combination of remote work and regular onsite presence at COPA locations for hands-on technology support, system administration, and coordination with clinical and operational teams.
• Must be able to respond onsite to issues such as hardware failures, network concerns, vendor coordination, or operational support needs.
• Position includes on-call responsibilities, as needed, to support critical systems and operational continuity.
• Occasional after-hours or late-night work may be required.
• Work performed in a standard medical office environment with ergonomically configured equipment; may be eligible for hybrid work per COPA's Local Remote Work Policy.
• Exposure to typical medical office hazards, including proximity to mechanical equipment, chemicals, and odors.
• This role is included in COPA's OSHA Exposure Control Plan due to potential occupational exposure to blood or other potentially infectious materials.
• Travel between COPA clinics, the business office, and community partner locations as required.

This job description is intended to provide a general overview of the position and is not an all-inclusive list of duties, responsibilities, or expectations. Responsibilities may change as business needs evolve.

Salary Description

Full-Time/Salary