Full Job Description
Job Description:
Understands key issues that happen within the area that they support and drives for issue resolution. Guides and coaches junior team members as needed. Improves the production operations for the area they support through automation and better processes.
The team is all help desk and desk top support, taking calls and creating incident tickets, assisting with IT support.
Having to deal with technical issues directly in the office and over the phone.
Working with team for training and help.
Computer systems experience
Responsibilities: 3+ years of related experience including a minimum of 1 year in an area supporting production operations.
Work Experience: IT 3+ years EDUCATION: Bachelors: Computer and Information Science (Preferred)
Skills:
Solid PC Support experience
MAC Support experience
To be the patient and helpful person we need to help with minor and technical issues.
