The Opportunity:

Supporting our King of Prussia, PA site, the IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users.  You will play a critical role in expanding and update the site.  With a customer-centric approach, you will be responsible for diagnosing, troubleshooting, and documenting technical issues through onsite and remote support.

Responsibilities:

• Provide IT support through chat, phone, email, in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
• Partner with other help desk team members and escalate issues accordingly
• May occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain continuous operations

Qualifications:

Required: 

• Active TS/SCI with Poly U.S. Government Security Clearance
• Current Security+ Certification
• High School Diploma; bachelor’s in information technology, computer science, or related field preferred
• 3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Proven customer-focused service orientation
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Ability to maintain a high degree of flexibility and assist others as needed
• Ability to be onsite in King of Prussia 5 days/week

EHS/Environmental Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ITC & Security Clearance Requirements:

This position requires an active TS/SCI U.S. Government Security Clearance.

Visa Restrictions:

No visa sponsorship is available for this position.