Senior IT Business Analyst (Process Mapping & Cybersecurity Documentation)Position Overview Join a large-scale documentation recovery and cybersecurity initiative focused on improving operational resilience across a complex IT organization. This role partners directly with IT leadership and technical subject-matter experts to discover undocumented processes, create detailed workflow documentation, identify operational gaps, and establish sustainable documentation standards.
The work produced in this engagement will directly support cybersecurity, disaster recovery, knowledge transfer, and long-term operational continuity.
What You'll Do - Lead discovery sessions, stakeholder interviews, and facilitated workshops
- Inventory existing IT, infrastructure, security, application, and recovery documentation
- Analyze and document current-state business and IT processes
- Create process maps, workflow diagrams, inventories, matrices, and analysis artifacts using Microsoft Visio and Microsoft 365
- Identify documentation gaps, process risks, and opportunities for standardization
- Gather, validate, prioritize, and organize requirements for operational documentation
- Collaborate closely with Technical Writers and IT leadership
- Facilitate validation sessions to ensure documented processes accurately reflect operations
- Maintain documentation backlog, priorities, ownership, and dependencies
- Support documentation governance, templates, review cycles, and repository organization
Required Qualifications - Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience
- 10+ years of business analysis experience in complex IT or technology environments
- Strong requirements elicitation, interviewing, facilitation, and stakeholder management skills
- Advanced Microsoft 365 proficiency, including Word, Excel, PowerPoint, Teams, and SharePoint
- Strong Microsoft Visio skills for process mapping and workflow documentation
- Experience collaborating with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines
Preferred Qualifications - Experience with documentation recovery, knowledge management, or process standardization initiatives
- Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service management processes
- Experience with SharePoint documentation repositories and governance
- Familiarity with ITIL, NIST, CIS, or similar frameworks
- Government or other highly regulated environment experience
- CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification
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