Senior Insurance Product Content Professional

CenterWell Primary Care$71K — $97K *
US-AnywhereRemote in United States
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or 4+ years of health insurance experience
  • Background in marketing with Adobe skills
  • Knowledge of government-sponsored health insurance products
  • Proven project management experience
  • Strong communication skills across all levels
  • Ability to adapt to changing state expectations

Responsibilities

  • Partner with subject matter experts to create Member Welcome Kit content
  • Develop project plans outlining timelines and deliverables
  • Manage the project lifecycle from planning to delivery
  • Establish milestones and ensure on-time project completion
  • Facilitate project meetings and communicate updates
  • Manage document processes for welcome kits
  • Provide support for welcome kit content inquiries

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off and holidays
  • Paid parental and caregiver leave
  • Short-term and long-term disability insurance
  • Life insurance options
  • Focus on personal wellness and healthcare decisions
Full Job Description
Humana Healthy Horizons is seeking a, detail-oriented Senior Insurance Product Content Professional to join our Medicaid Insurance Product Organization. You will have a unique opportunity to contribute to the mission of a leading healthcare company committed to improving the health and wellbeing of the communities it serves. The Senior Insurance Product Content Professional creates member enrollment content for insurance products with a focus on welcome kits through research, analysis, content development and project management. The Senior Insurance Product Content Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Medicaid Insurance Product Content team's purpose is to ensure the accurate administration and communication of covered services in our Medicaid health plans. Responsibilities include: 3 Partner with subject matter experts to define and deliver Member Welcome Kit content adherent to contract requirements, RFPs and established processes. 3 Develop comprehensive project plans to outline scope, timelines, resources, and deliverables for welcome kit new builds, and annual reviews. 3 Coordinate and manage the end-to-end project lifecycle, ensuring all states, from initial planning to final delivery, are executed effectively. 3 Work with leaders to establish project milestones and ensure project deliverables are met on time and within scope. 3 Facilitate regular project meetings, ensure clear communication of progress, updates, and any barriers. 3 Communicate project timelines, deliverables, and changes effectively to internal stakeholders. 3 Manage document control processes, ensuring that all versions of the welcome kits are properly stored and documented. 3 Maintain training and welcome kit process documents. 3 Offer ongoing support to internal stakeholders regarding welcome kit content and related inquiries. 3 Work as a liaison with Print Team and Web Team to load welcome kits to web, load to OES system and print management. 3 Make decisions on moderately complex to complex issues. We are a diverse set of accomplished people with Medicaid subject matter expertise working in an agile, collaborative environment. To achieve our goals, we empower associates to pioneer simplicity and rethink routine. We seek talent with the following attributes: 3 Curious 6 Adept at research to gain comprehensive knowledge. 3 Creative 6 Produce/update materials that we are proud to provide to our members. 3 Adaptive - Rapidly learn new knowledge, skills, and behaviors in response to changing circumstances. Organize and execute a plan when a change in direction is necessary. 3 Self-sufficient - Ability to navigate complex situations and independently produce high quality deliverables. 3 Consultative 6 Build/sustain relationships and inform the work of others through actionable, objective insights. 3 Strategic 6 Utilize research, expertise and creativity to outline options, solutions, and opportunities for optimization. Use your skills to make an impact Required Qualifications 3 Bachelor's Degree or 4+ years in the field of health insurance 3 Demonstrated background in marketing, including experience developing and implementing marketing communications, using Adobe 3 Working knowledge of government sponsored health insurance products with a focus on covered and enhanced services 3 Proven experience in project management - expertise in driving operational efficiencies and management of timelines. 3 Highly adept at managing processes from concept to completion ensuring on-time and on-budget results. 3 Excellent communication skills to all levels, written, verbal, presentation skills, as well as interpersonal skills. 3 Ability to pivot and high level of flexibility due to state expectations. Preferred Qualifications 3 Experience with Medicaid and Dual Eligible Insurance Products. 3 Project Management certifications. 3 Working knowledge of Medicaid policy, regulation and operations 3 Prior experience with major annual communications: member handbook, welcome kit, summary of benefits, provider directories. Additional Information: 3 Workstyle: Remote, work at home. 3 Travel: Minimal, once or twice a year for in-person team meetings. 3 Core Workdays & Hours: Typically, Monday 6 Friday 8:00am 6 5:00pm Eastern Standard Time (EST). Work at Home Requirements To ensure Home or Hybrid Home/Office employees9 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, 9Humana9) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-23-2026

About CenterWell Primary Care

CenterWell Primary Care Careers

Joining CenterWell Primary Care presents an unparalleled opportunity to advance one's career in a leading healthcare organization that is dedicated to innovation and quality care. CenterWell Primary Care is actively seeking professionals who are passionate about making a difference in the healthcare industry.

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CenterWell Primary Care offers a variety of job opportunities that enable professionals to grow their careers in an environment that values leadership and diversity. The company is committed to fostering a culture where innovation thrives and leadership skills are honed.

Professional Growth and Development

At CenterWell Primary Care, career growth is a priority. The company supports professional development through comprehensive training programs and opportunities for advancement. Employees are encouraged to expand their skills and knowledge, positioning themselves as leaders in the healthcare sector.

Diversity and Inclusion

CenterWell Primary Care is dedicated to creating a diverse and inclusive workplace. The company believes that diversity training and an inclusive culture are key to innovation and the delivery of exceptional care. Employees from various backgrounds bring unique perspectives that enhance the team's performance and patient outcomes.

Benefits and Culture

Employees at CenterWell Primary Care enjoy a range of benefits designed to support their professional and personal lives. The company's culture is centered on teamwork, respect, and integrity, providing a solid foundation for personal growth and job satisfaction.

Internship Programs

For those starting their career, CenterWell Primary Care offers internship programs that provide hands-on experience in the healthcare field. Interns gain valuable insights and skills, which are crucial for building a successful career in healthcare.

Hiring Process

The hiring process at CenterWell Primary Care is designed to identify candidates who are not only skilled but also passionate about making a difference in healthcare. Prospective employees can expect a thorough interview process where they can showcase their skills and learn more about the company's mission and values.

Networking and Professional Opportunities

CenterWell Primary Care encourages its team to engage in networking opportunities within and beyond the company. This engagement fosters professional connections and collaborative opportunities that can lead to innovative solutions and enhanced patient care.

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CenterWell Primary Care is looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on the CenterWell Primary Care Jobs page. Tailor your resume to reflect your expertise and prepare for a career that promises both professional and personal growth.

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