Job Description: Your Piece of the PuzzleAs NFM's Senior Installer, you'll be responsible for delivering timely, professional installation and service for complex electronics products purchased by our customers. This role supports advanced programming across residential and commercial control platforms that integrate audio/video, lighting, motorized shading, surveillance systems and advanced network configurations.
Job Duties: A Day in the Life - Lead. Help the supervisor direct, monitor and prioritize daily installation activity to ensure work is completed on schedule
- Coordinate. Assign work, monitor progress and adjust priorities as needed to support teammates and customer commitments
- Promote. Maintain a safe work environment by ensuring teammates follow proper equipment use and safety procedures
- Consult. Serve as a technical resource for elaborate or complex installations involving teammates, customers and project needs
- Resolve. Address complex installation challenges, including unique situations that require special handling, sound judgment or close attention
- Support. Assist with project management efforts to help ensure installations are completed efficiently, effectively and to NFM standards
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.
Qualifications: Can You Check These Boxes?- High school diploma or GED preferred
- 5 years of customer contact experience required
- 5 years of electronics service, repair or installation experience required
- Industry-recognized certifications preferred, including but not limited to Control4, Crestron, Cisco, CompTIA+, CTS and CEDIA
- Thorough knowledge of home theater, home automation, A/V surveillance distribution, phone systems and home network systems
- Knowledge of cable and wire types, audio devices and components, construction requirements, device placement, cable installation, ventilation needs, equipment layout and mounting techniques
- Ability to work effectively with builders, trades, outside service providers and customers while using clear communication and conflict-resolution skills
- Advanced knowledge of construction, advanced carpentry skills and expert knowledge of current automation systems
- Valid driver's license and acceptable driving record required; Missouri residents must have a Class E driver's license
- Lift test required: ability to lift, push and pull required weights per established department requirements
- Ability to work night, weekend and/or early morning hours based on business needs
Benefits: What's in It for You?As a full-time member of our NFM Family, you will enjoy:
- Same day pay - access to your earned pay on-demand, when you need it the most
- Competitive pay - generous annual increases up to 7%
- Inclusive culture - Because everyone who works or shops at NFM should feel right at home
- Health, dental, vision, life Insurance, short and long term disability
- Paid holidays (upon hire) and paid time off (after 90 days)
- Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
- Virtual and in-person career development opportunities at all levels
- Paid community volunteer opportunities
- Tuition Reimbursement
- You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option
