Howmet Aerospace

Senior Infrastructure Engineer - Deskside Support

Howmet Aerospace • $80K — $95K *
Hampton, VA 23666In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science/IT/IS.
  • Ability to diagnose software and hardware issues.
  • Strong interpersonal skills for customer interaction.
  • Availability for off-hours support when needed.
  • Legally authorized to work in the U.S. (no visa sponsorship).
  • 4 years of experience with OS, network configurations, and deskside support (preferred).
  • Previous leadership experience (preferred).
  • Experience in a manufacturing environment (preferred).

Responsibilities

  • Follow all safety regulations and work rules diligently.
  • Work independently or in a team to implement and support IT solutions.
  • Provide operational support for business and manufacturing IT infrastructure.
  • Ensure regular execution of standard operational activities for IT systems.
  • Lead IT projects, managing estimates, communication, and schedules.
  • Maintain health of IT equipment as measured by business metrics.
  • Lead the deskside support team in projects and performance metrics.

Benefits

  • Opportunity to work within a diverse and supportive environment.
  • Potential for involvement in IT project leadership.
  • Chance to implement process improvements for efficiency.
  • Exposure to both business and manufacturing IT systems.
  • Work within a reputed company emphasizing safety and regulations.
Full Job Description
Responsibilities

Job Summary

This position provides deskside support and infrastructure support for diverse business uses and manufacturing systems across 3 Business Centers.

Salary:

Anticipated Pay Range: $80K-95K per year. *Pay rates within this range are determined based on various factors including experience, education, certifications, etc.

Essential Duties & Responsibilities, not limited to:
  • Follows Howmet's Safety Regulations and Work Rules Handbook along with all departmental specific safety requirements.
  • Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company. This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling.
  • Complete operational support/ASAT tasks of the business and manufacturing infrastructure environment, providing remote and local / on-site support to customers.
  • Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location.
  • Manage IT projects as Lead, to include project estimates, status communications, and schedules. Execute plans including frequent review and communication with customers and stakeholders.
  • Insure client health of both manufacturing and business IT equipment. Must be able to maintain health of equipment as measured by metrics set by the BU.
  • Lead the Local IS Infrastructure/Deskside support team on projects and BU metrics.
  • Lead the discovery, planning and implementation of process and technical improvements that will increase efficiency and accuracy performing IT duties.


Qualifications

Basic Qualifications:
  • Bachelor's degree in Computer Science/IT/IS from an accredited institution.
  • Ability to diagnose and identify software and hardware issues.
  • Strong human relation skills with ability to interact with internal and external customers, other support groups, and Business unit or location leadership.
  • Must be able to provide off-hours support as needed.
  • Employees must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

Preferred Qualifications:
  • 4 years prior experience with Operating Systems, network configurations, collaboration tools and deskside support.
  • Previous leadership experience.
  • Prior experience in manufacturing environment.


About Howmet Aerospace

Howmet Aerospace is a global leader in engineered metal products. The company provides aerospace components, such as jet engine and industrial gas turbine components, as well as forged wheels for commercial transportation. Howmet Aerospace has a strong focus on research and development, and has been awarded numerous patents for its innovative products and processes. The company has a global presence, with operations in North America, Europe, and Asia. Howmet Aerospace was formerly known as Arconic Inc. and changed its name to Howmet Aerospace Inc. in April 2020.
Learn more about Howmet Aerospace
Size
19,900 employees
Market Cap
$16 billion
Industry
Aerospace & Defense
Net Income
$261 million
5 Year Trend
-16.7%
Revenue
$5.2 billion
NASDAQ
HWM
* Ladders Estimates

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