ServiceNow

Senior Info Sec Operations Engineer | OKTA | IAM

ServiceNow$161K — $274K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of hands-on IAM experience with SailPoint IIQ operations in enterprise environments
  • Deep operational experience with Active Directory, Entra ID, LDAP, or Okta
  • Intermediate-to-advanced proficiency in at least one programming language, ideally Python
  • Proven experience with RESTful API design and consumption
  • SQL fluency for data analysis and troubleshooting
  • Strong documentation and communication skills; ability to translate technical details for non-technical stakeholders
  • Comfort operating in FedRAMP-compliant environments.

Responsibilities

  • Leverage Okta admin console and REST API for user and session management
  • Build Python automation scripts for testing, error handling, and logging
  • Configure and troubleshoot SailPoint IIQ connectors and develop custom rules
  • Utilize ServiceNow ITSM for workflow automation and integrations
  • Explore AI/LLM concepts and implement API-driven automation solutions
  • Troubleshoot complex workflows in multi-directory environments
  • Engage effectively with stakeholders across Governance, Risk, Compliance, Legal, Security, and Engineering teams.

Benefits

  • Flexible work arrangements including remote or office-based options
  • Health plans and flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan and family leave options.
Full Job Description
Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

What you get to do in this role:
  • Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
  • Production experience building Python automation scripts (testing, error handling, logging, observability)
  • Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
  • Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
  • Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
  • Exposure to Splunk, Grafana, or similar observability platforms
  • DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
  • CISSP, CISM, or equivalent IAM certification
  • Background in FedRAMP-compliant environments or similar compliance frameworks
  • Solid experience in Agile development processes and DevOps culture
  • Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
  • Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
  • Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
  • Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
  • Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
  • SQL fluency for data analysis and troubleshooting
  • Familiarity with ITIL practices (incident, problem, change, service request management)
  • Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
  • Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
  • Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
  • Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
  • Proven problem-solving and analytical skills with excellent written and verbal communication abilities
  • Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams

#SecurityJobs

For positions in this location, we offer a base pay of $161,300 - $274,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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