Description

Fulfillment Center Manager - Inbound

The Job at a Glance

The Senior Inbound Fulfillment Center Manager is responsible for leading all inbound operations at Encompass' new state-of-the-art fulfillment center in Atlanta. This role oversees receiving, customer returns, pack-upon-receipt, kitting, inspection, and inventory put-away while ensuring operational excellence, inventory accuracy, safety, and productivity.

As a senior leader, this individual will play a critical role in establishing and scaling a new operation by building high-performing teams, developing standardized processes, and driving continuous improvement initiatives. The position partners closely with Inventory Control, Transportation, Quality, Procurement, and other cross-functional teams to ensure inbound operations effectively support business growth and deliver exceptional customer service.

This is an outstanding opportunity for an experienced operations leader who thrives in fast-paced environments and has a passion for team development, process optimization, data-driven decision-making, and operational excellence.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop inbound managers, supervisors, team leads, and associates.

• Foster a culture of accountability, collaboration, safety, and continuous improvement.

• Build and maintain a high-performing inbound operation through employee engagement and leadership development.

Inbound Operations Management

• Oversee all inbound operations, including receiving, unloading, inspection, customer returns, pack-upon-receipt, kitting, and inventory put-away.

• Ensure inbound shipments are processed accurately and efficiently to meet productivity, quality, and dock-to-stock objectives.

• Monitor labor allocation, staffing levels, and scheduling to maximize operational efficiency while meeting business demands.

Inventory & Quality Management

• Partner with Inventory Control to maintain inventory accuracy and quickly resolve discrepancies.

• Ensure compliance with operational standards and quality requirements.

• Drive improvements that enhance inventory integrity and operational performance.

Performance & Continuous Improvement

• Analyze operational metrics and performance data to identify trends and opportunities for improvement.

• Implement initiatives that increase productivity, reduce costs, and improve service levels.

• Establish standardized work processes and operational best practices to support scalability.

• Support new process rollouts, technology enhancements, and future automation initiatives.

Safety & Compliance

• Champion workplace safety and ensure compliance with company policies, OSHA regulations, and operational standards.

• Promote a proactive safety culture across all inbound operations.

Strategic Leadership

• Lead organizational change initiatives and effectively communicate business priorities.

• Support the continued growth and expansion of the Atlanta fulfillment center.

• Collaborate with cross-functional partners to align operational goals with overall business objectives.

Qualifications

Required Experience

• 7+ years of progressive leadership experience within a high-volume distribution center, fulfillment center, or warehouse environment.

• 3+ years of experience leading managers, supervisors, or multiple operational teams.

• Demonstrated success managing inbound operations, including receiving, inventory put-away, returns, and material handling.

• Proven experience building teams, implementing standardized work, and driving operational excellence in a fast-paced environment.

• Strong track record of coaching, mentoring, and developing high-performing leaders and teams.

Education

Bachelor's degree in Supply Chain Management, Logistics, Business, Industrial Engineering, Operations Management, or a related field preferred. Equivalent combination of education and relevant experience will be considered.

Preferred Qualifications

• Experience with Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.

• Strong analytical skills with the ability to leverage data to drive operational decisions and improvements.

• Excellent organizational, communication, and problem-solving abilities.

Work Environment & Schedule

• Ability to work in varying warehouse temperatures and conditions.

• Flexibility to work extended hours, evenings, weekends, and peak business periods as business needs require.

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is based on including but not limited to qualifications, experience, equipment, shift, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer a bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.