JOB DUTIES AND RESPONSIBILITIES - Serves as the senior strategic Human Resources advisor to Operations leadership, providing guidance on organizational effectiveness, workforce strategy, talent planning, and business objectives across a multi-property portfolio.
- Partners with senior operational leaders and executive leadership to develop and execute people strategies that support organizational growth, profitability, employee engagement, and retention.
- Leads complex and high-risk employee relations matters, including litigation support, agency charges, executive-level investigations, reductions in force, restructures, and other sensitive employment matters.
- Provides strategic oversight and coaching to Human Resources Directors and Managers, ensuring consistency in HR practices, compliance, and leadership development across the portfolio.
- Drives succession planning and leadership development initiatives to strengthen internal talent pipelines and support long-term organizational needs.
- Leads workforce planning efforts for assigned properties or business units, including organizational design, labor optimization, talent forecasting, and change management initiatives.
- Partners with Legal, Risk Management, Benefits, Compensation, and Talent Acquisition teams to develop and implement enterprise-wide HR programs and initiatives.
- Utilizes workforce analytics and business metrics to identify trends, assess organizational risks, and develop proactive solutions to improve business performance.
- Provides leadership and guidance during acquisitions, dispositions, management transitions, openings, closures, and other large-scale organizational changes.
- Represents Human Resources in executive meetings, ownership discussions, and cross-functional leadership initiatives, influencing business decisions through a people-focused lens.
- Leads the development, implementation, and continuous improvement of HR policies, programs, and best practices to ensure consistency and operational excellence across the organization.
- Serves as an escalation point for complex compliance, employee relations, labor relations, and operational issues requiring advanced HR expertise and business judgment.
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE- Bachelor's degree in human resources, business administration or related field
- Minimum of three (3) years progressive human resources generalist experience.
- Working knowledge of multiple human resource disciplines including recruiting, talent management, training, compensation practices, performance management, culture development, employee and union relations, federal and state respective employment laws.
- Multi-unit hospitality experience a plus
- Professional Human Resources (PHR) certification preferred
- Proficient in HR information systems, preferably ADP
- High proficiency with Microsoft Office including Outlook, Excel, PowerPoint and Word
KNOWLEDGE, SKILLS AND ABILITIES- Fluency in both English and Spanish (written and verbal) with the ability to effectively communicate, coach, conduct investigations, deliver training, and provide Human Resources support in both languages.
- Knowledge and deep understanding of all aspects of human resources and hotel operations
- Strong conflict management and consultation skills
- Promotes an atmosphere of teamwork with the ability to lead by example
- Builds morale and spirit while instilling an industry leading guest service attitude in all associates
- Strong customer service orientation and interpersonal communication skills
- "Hands-on" leadership approach to management and team development
- Ability to maintain strict confidentiality
- Must be objective and approachable and able to balance support of management while acting as employee champion
- Positive presence and command skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
