About the Role
Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.
Your Impact
- Program Management: Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
- Customer Relationship Management: Maintain strong relationships and resolve customer issues.
- Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program.
- Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
- Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
- Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
- Compliance: Ensure compliance with industry standards and regulations in all program activities.
- Financial Management: Support P&L, revenue, and profit targets under leadership guidance.
- Value Realization: Align delivery and adoption with strategic goals to drive measurable client outcomes.
About You: The Skills & Expertise You Bring
In accordance with applicable law, we are providing the anticipated annual rate for this role: $96,880 - 133,030/ year
This position will be fully remote.
Hours: 6:00am - 3:00pm
- Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment.
- Customer Success experience preferred.
- Requires up to 60% travel (valid driver-s license and acceptable driving record necessary).
- Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM20 #LI-JZ1 #LI-ONSITE
