Motorola Solutions

Senior Field Service Technician - U.S. Air Force Global Sustainment Program

Motorola Solutions • $80K — $100K *
Schaumburg, IL 60193In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years of hands-on experience with Motorola ASTRO technology and related systems.
  • Strong understanding of networking principles and Cyber Security.
  • Experience with Microsoft Active Directory and McAfee security suite.
  • Proficiency in managing and troubleshooting IP-based communications systems.
  • Ability to obtain DOD Secret Clearance and relevant security certifications within specified timeframes.

Responsibilities

  • Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.
  • Administer, troubleshoot, and maintain communication systems, including analog and digital infrastructures.
  • Generate weekly reports detailing technical activities and accomplishments.
  • Support customers with technical assistance for complex communications systems.
  • Collaborate with cross-functional teams for system performance optimization.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology (FST) department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD FST, you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.
Job Description
  • Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems
  • Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications
  • Advanced level knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI
  • Required to lift equipment of ~ 50lbs
  • Demonstrated proficiency in troubleshooting IP networks
  • Solid ability to administer and troubleshoot in an IT-type environment
  • Strong verbal and written communication skills
  • Applicants must be proficient with Microsoft Office products and Google Suite applications.
  • Must have strong self-management and "people" skills to work closely with Motorola Solutions' customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams.
  • Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
  • Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments.
  • Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
  • Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
  • Have a demonstrated comprehensive understanding of IP networks
  • Ability to administer and troubleshoot in a technical environment
  • Above average verbal and written communication skills
  • Organization skills and a high attention to detail


Highly Preferred Qualifications:
  • The candidate should have some basic knowledge in the technicalities deployed by Motorola ASTRO to include, networking, Cybersecurity principles, Active Directory Administration, and LMR Communications. It is helpful to have knowledge of Motorola ASTRO core applications.


Candidate Experience:
  • CompTIA Network+, Security+, MCSE, or CISSP certification
  • Experience with Host Based Security Systems (HBSS)
  • Experience with CAC/PIV authentication based systems
  • Experience developing and executing Motorola ASTRO upgrades is a major plus.
  • 4+ years of experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging, IT, LMR, E911, Dispatch, Radio Frequency, Land Mobile Radio or as a Field Service Technician, System Technician/Specialist

Candidate Requirements:
  • Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date
  • Complete standard form SF86 questionnaire and fingerprinting for national security positions
  • Must obtain either a CompTIA Security+ or CISSP certification or Certified Electronics Technician within first 12 months of employment
  • Experience with US Military communications
  • Hands-on experience with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging etc.


Travel/Location:
  • This position is hybrid and will be performed in Schaumburg, IL and/or will be required to travel internationally and domestically up to 75% - 80% as required.
  • Ability to obtain/hold a U.S. Passport, International Drivers Permit, and the ability to legally drive and rent a vehicle as needed.
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Target Base Salary Range: $80,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • 4+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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