Barry-Wehmiller Companies, Inc.

Senior Field Service Leader

Barry-Wehmiller Companies, Inc. • $90K — $110K *
Green Bay, WI 54313In-Person
Technical Services
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business, Operations Management, or related field preferred; equivalent experience will be considered.
  • 5-8 years of progressive leadership experience in field service, manufacturing, operations, or similar environments.
  • Proven experience leading teams and managing customer-facing service operations.
  • Experience in planning, scheduling, training, and delivering technical service support.
  • Strong skills in leadership, communication, organization, problem-solving, and decision-making.
  • Proficiency with Microsoft Office and ERP/service management systems.

Responsibilities

  • Lead, coach, and develop Service Managers and field service teams to meet operational and customer service goals.
  • Build and maintain robust customer relationships by understanding needs and resolving service issues.
  • Collaborate with Engineering, Operations, Sales, and Customer Service to implement customer-focused initiatives.
  • Oversee service scheduling, technician assignments, installations, maintenance, and repairs.
  • Ensure service teams have necessary tools, training, documentation, and spare parts for safe and efficient work.
  • Monitor service performance, customer feedback, warranty claims, and key operational metrics.
  • Lead continuous improvement initiatives to enhance service processes and customer satisfaction.

Benefits

  • Opportunities for professional development and coaching.
  • A focus on safety, accountability, and continuous improvement in operations.
  • Collaborative work environment with cross-functional teamwork across Engineering, Operations, and Sales.
Full Job Description
Job Description:

The Senior Field Service Leader is responsible for leading field service operations through the development and support of Service Managers, technicians, and customer service activities. This role ensures exceptional customer satisfaction by building strong customer relationships, driving operational excellence, and delivering timely, high-quality service solutions. The Senior Field Service Leader collaborates closely with Engineering, Operations, Sales, and other cross-functional teams to align service strategies with organizational goals while promoting a culture of safety, accountability, and continuous improvement.

Key Responsibilities
  • Lead, coach, and develop Service Managers and field service teams to achieve operational and customer service objectives.
  • Build and maintain strong customer relationships by understanding customer needs, managing escalations, and ensuring service issues are resolved effectively.
  • Collaborate with Engineering, Operations, Sales, and Customer Service to prioritize initiatives and implement customer-focused solutions.
  • Oversee service scheduling, technician assignments, installations, maintenance, troubleshooting, repairs, and equipment upgrades.
  • Ensure service teams have the appropriate tools, training, documentation, and spare parts to complete work safely and efficiently.
  • Monitor service performance, customer feedback, warranty claims, service contracts, and key operational metrics.
  • Evaluate warranty versus billable work, review service quotations, monitor invoicing activities, and support collection efforts.
  • Manage service logistics, inventory, resources, and operational processes with a focus on safety, quality, delivery, and cost.
  • Provide performance management, coaching, succession planning, and professional development opportunities for team members.
  • Lead continuous improvement initiatives to enhance service processes, efficiency, responsiveness, and customer satisfaction.
  • Prepare reports and communicate operational performance, customer trends, and organizational needs to senior leadership.
  • Support departmental budgeting, strategic planning, and process improvement efforts.
  • Perform other duties and special projects as assigned.

Qualifications
  • Bachelor's degree in Engineering, Business, Operations Management, or a related field preferred; equivalent experience will be considered.
  • 5-8 years of progressive leadership experience in field service, manufacturing, operations, or a related environment.
  • Proven experience leading teams and managing customer-facing service operations.
  • Experience planning, scheduling, training, and delivering technical service support.
  • Strong leadership, communication, organization, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office and ERP/service management systems.


Core Competencies

Customer Focus • Instills Trust • Drives Results • Communicates Effectively • Optimizes Work Processes • Action Oriented • Decision Quality • Plans and Aligns • Builds Effective Teams • Manages Complexity

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Company:
BW Converting

About Barry-Wehmiller Companies, Inc.

Design Group supports Their clients’ initiatives from conceptual planning through the implementation of production systems and facilities. Regardless of a project’s technology, scale, or complexity, their in-house Solutions Teams can provide individual engineering discipline services for large and small initiatives alike.

Barry-Wehmiller Companies Careers

Joining Barry-Wehmiller Companies presents an unparalleled opportunity to advance a career with a corporation that values growth, leadership, and innovation. As a global leader in technology and services, Barry-Wehmiller Companies offers a range of job opportunities that cater to diverse professional skills and ambitions.

Explore Career Opportunities

Barry-Wehmiller Companies is actively hiring and offers a variety of positions that encourage professional development and personal growth. Candidates can explore vast opportunities, from internships that provide real-world experience to full-time positions that challenge and expand their capabilities.

Innovation and Professional Growth

At Barry-Wehmiller Companies, innovation isn't just a buzzword—it's the cornerstone of their operations. Employees are encouraged to bring fresh ideas and perspectives to the table, fostering an environment where creativity and innovation thrive. This commitment to innovation is integral to maintaining leadership in the industry and offering cutting-edge solutions to clients.

Diversity and Inclusion

Barry-Wehmiller Companies is committed to creating a diverse and inclusive workplace. Diversity training programs are integral, ensuring that all team members feel valued and understood. This commitment strengthens the company culture and enhances the collaborative environment.

Benefits and Culture

Employees at Barry-Wehmiller Companies enjoy a range of benefits designed to support their professional and personal lives. The company culture prioritizes well-being and balanced life, with benefits that cater to health, family, and continuous learning.

Networking and Development

Professional development at Barry-Wehmiller Companies is supported through various networking opportunities, allowing employees to connect with industry leaders and peers within the company. These connections can be pivotal in advancing one's career and expanding professional knowledge.

Applying for a Position

To apply for a position at Barry-Wehmiller Companies, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a fit with the company’s culture and values. Interested candidates can find current job listings and submit applications through the Barry-Wehmiller Companies Jobs portal.

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Join the Team

Barry-Wehmiller Companies is looking for passionate, curious, and innovative team players ready to contribute to and benefit from the company’s culture of caring. Search open positions that match your skills and interests on the Barry-Wehmiller Companies Careers page.

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Learn more about Barry-Wehmiller Companies, Inc.
Industry
Energy & Utilities
* Ladders Estimates

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