Jones Lang LaSalle Incorporated

Senior Facilities Manager

Jones Lang LaSalle Incorporated • $88K — $105K *
Nashville, TN 37211In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field preferred.
  • Minimum of 7-10 years of progressive experience in large, multi-site facilities management or related field.
  • Experience supporting a multi-site portfolio or complex facilities operation preferred.
  • Familiarity with compliance, safety standards, and facility regulations.
  • Strong operational judgment and client service orientation.

Responsibilities

  • Manage day-to-day facilities management services across assigned sites.
  • Ensure service delivery aligns with client agreements and JLL policies.
  • Regularly inspect site conditions and monitor service quality.
  • Identify operational risks and implement corrective actions promptly.
  • Coordinate facilities activities to support consistent service delivery across sites.

Benefits

  • Support for professional development and continuous improvement.
  • Opportunities for collaboration across diverse teams.
  • Emphasis on safety, accountability, and professionalism.
  • Access to tools and resources for effective facilities management.
  • Engagement with a prominent Fortune 500 technology client.
Full Job Description
JLL - Senior Facilities Manager (M1)

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account!

Position Summary:

The Senior Facilities Manager is responsible for managing facilities operations and service delivery across an assigned multi-site portfolio. This role ensures facilities services are delivered safely, efficiently, consistently, and in accordance with JLL standards, client expectations, contractual requirements, account procedures, and applicable regulatory requirements.

The Senior Facilities Manager serves as a key operational point of coordination across the assigned portfolio, supporting consistent execution of account priorities, service delivery standards, vendor performance, work order management, financial discipline, compliance support, and stakeholder communication.

This position requires a proactive and experienced facilities professional with strong operational judgment, client-service orientation, vendor management capability, technical awareness, and the ability to coordinate effectively across multiple teams, service lines, and locations.

Essential Duties and Responsibilities:
Facilities Operations and Service Delivery
  • Manage the day-to-day delivery of facilities management services across assigned sites within the portfolio.
  • Provide operational oversight for building operations, soft services, workplace services, vendor services, maintenance coordination, customer service, and site support.
  • Ensure facilities services are delivered in accordance with the client agreement, JLL policies, account procedures, service level expectations, and applicable compliance requirements.
  • Monitor site conditions through regular inspections, walkthroughs, stakeholder engagement, work order reviews, and service quality checks.
  • Identify service gaps, operational risks, process breakdowns, and performance concerns; assist with developing and implementing corrective actions.
  • Support consistent operating routines, including team huddles, service reviews, vendor meetings, action item tracking, reporting, and operational updates.
  • Ensure a high level of responsiveness, professionalism, and follow-through in support of client and occupant needs.
  • Maintain service continuity across assigned sites during absences, vacancies, peak workload periods, business impacts, or urgent operational situations.
Portfolio Coordination and Account Execution
  • Coordinate facilities activities across assigned sites to support consistent service delivery and operational alignment.
  • Track open issues, recurring concerns, vendor commitments, client-sensitive matters, and action items through completion.
  • Coordinate follow-up with Facilities Managers, Assistant Facilities Managers, Building Services Coordinators, Workplace Experience teams, Engineering, vendors, and internal support partners.
  • Prepare and maintain issue logs, action trackers, operational summaries, meeting notes, dashboards, and status updates as needed.
  • Provide timely and accurate updates to account leadership regarding service delivery risks, vendor performance, client concerns, staffing coverage, and operational priorities.
  • Support alignment across Facilities Management, Engineering, Workplace Experience, Project Management, Space Planning, MAC, EHS, Security, Finance, Sourcing, and other account partners.
  • Serve as a key operational point of coordination for assigned portfolio matters and escalation support.
Client and Stakeholder Management
  • Develop and maintain positive working relationships with client representatives, site stakeholders, business unit contacts, internal partners, and service providers.
  • Communicate effectively regarding service delivery, planned maintenance, operational impacts, incident updates, vendor activity, and corrective actions.
  • Ensure client requests are documented, reviewed, prioritized, assigned, and executed in accordance with account processes and approval protocols.
  • Manage client expectations through timely communication, appropriate escalation, and disciplined follow-through.
  • Participate in client meetings, operational reviews, site-level service discussions, and stakeholder engagement activities as required.
  • Exercise discretion and professionalism when handling sensitive client spaces, escalated matters, confidential information, or high-visibility operational issues.
Team Coordination and Performance
  • Provide day-to-day coordination and guidance to Facilities Managers, Assistant Facilities Managers, Building Services Coordinators, Workplace Experience team members, vendors, and other support staff as assigned.
  • Set expectations for ownership, responsiveness, communication, work order discipline, meeting participation, vendor follow-up, and customer service.
  • Coach team members on proper documentation, escalation, communication, and follow-through.
  • Support training, cross-training, workload balancing, team coverage, and adherence to account procedures.
  • Promote collaboration across Facilities Management, Engineering, Workplace Experience, Security, EHS, Space Planning, MAC, Projects, Finance, Procurement, and vendor partners.
  • Identify performance or execution gaps and escalate them in a timely, factual, and professional manner.
  • Support a culture of safety, accountability, professionalism, urgency, and continuous improvement.
Work Order Management and CMMS Administration
  • Monitor work order activity within Corrigo to ensure timely response, accurate documentation, proper assignment, and quality closeout.
  • Review open work orders, aging tickets, overdue items, recurring issues, escalations, preventative maintenance activity, and service request trends.
  • Partner with Facilities Managers, Assistant Facilities Managers, Engineering, vendors, and support teams to resolve work order issues and maintain CMMS discipline.
  • Ensure work orders contain appropriate notes, status updates, vendor information, completion details, and supporting documentation where applicable.
  • Use CMMS data to identify trends, service gaps, repeat issues, and opportunities to improve service delivery.
  • Support reporting of work order performance, backlog, aging, completion quality, and service trends to account leadership and client stakeholders as needed.
Vendor and Supplier Management
  • Coordinate vendor service delivery across assigned sites and service lines.
  • Ensure vendors perform in accordance with contract requirements, site expectations, safety standards, scopes of work, and service level requirements.
  • Support vendor scheduling, site access, service coordination, corrective work, preventative maintenance, inspections, proposal development, and issue resolution.
  • Review vendor proposals for scope accuracy, business need, pricing clarity, schedule impact, assumptions, exclusions, and alignment with account expectations.
  • Monitor vendor performance and escalate service deficiencies, missed commitments, safety concerns, documentation gaps, or quality issues as appropriate.
  • Support account sourcing, procurement, and finance processes related to vendor onboarding, purchase orders, invoice review, accruals, and contract compliance.
  • Promote a high standard of vendor professionalism, communication, responsiveness, and accountability.
Building Operations and Technical Coordination
  • Maintain working knowledge of building systems and infrastructure, including HVAC, electrical, plumbing, fire/life safety, elevators, building automation, lighting, roofing, building envelope, and other base building systems.
  • Coordinate with Engineering and technical service providers to support maintenance activities, repairs, inspections, testing, outages, and building system reliability.
  • Assist with planning and communication for maintenance activities that may impact occupants, operations, critical areas, technical spaces, or client-sensitive environments.
  • Support operational readiness for planned work, after-hours activities, building impacts, shutdowns, vendor mobilization, and contingency planning.
  • Translate technical issues into clear operational and business-impact communication for stakeholders.
  • Ensure appropriate escalation and communication during service disruptions, infrastructure issues, or building system events.
Incident Management and Risk Support
  • Support incident response, escalation, documentation, communication, recovery, and corrective action tracking.
  • Assist with coordination during events involving building system failures, water leaks, power interruptions, loss of cooling, elevator issues, fire/life safety concerns, environmental conditions, vendor failures, or other operational disruptions.
  • Ensure incidents and service disruptions are escalated in accordance with account procedures, severity, client impact, safety risk, and business sensitivity.
  • Prepare or contribute to incident summaries, root cause documentation, lessons learned, action trackers, and client-facing updates as needed.
  • Track follow-up actions and help ensure corrective actions are completed in a timely manner.
  • Identify recurring risks or service issues and recommend process, vendor, staffing, communication, or preventative maintenance improvements.
Compliance, Safety, and Audit Support
  • Support compliance with JLL policies, client requirements, regulatory obligations, site procedures, and applicable safety standards.
  • Partner with EHS, Engineering, vendors, and site teams to support inspections, audits, permits, training requirements, corrective actions, impairment processes, and safety documentation.
  • Ensure vendors and team members follow site access requirements, work authorization processes, PPE requirements, safe work practices, and applicable work controls.
  • Support the maintenance of records related to inspections, vendor reports, deficiencies, service documentation, compliance activities, and audit readiness.
  • Escalate safety concerns, compliance risks, repeated deficiencies, or documentation gaps to the appropriate account leadership.
Financial and Administrative Support
  • Support financial discipline across assigned sites by assisting with operating budget tracking, vendor spend, purchase orders, accruals, invoice review, forecasting input, and cost control.
  • Review service requests and vendor proposals to confirm scope clarity, business justification, funding path, pricing detail, and operational need.
  • Assist with identifying whether work should be managed through operating expense, reimbursable services, project delivery, capital planning, or other approved funding channels.
  • Partner with Finance, Sourcing, Project Management, and account leadership to ensure expenses are properly tracked, documented, and aligned with account expectations.
  • Identify opportunities for savings, cost avoidance, improved vendor value, and more efficient service delivery.
Projects, Moves, and Operational Transitions
  • Support coordination with Project Management, MAC, Space Planning, Workplace Experience, Engineering, Security, vendors, and client stakeholders for projects, moves, occupancy changes, and operational transitions.
  • Represent facilities operations during planning, turnover, service readiness, punch list review, commissioning support, and post-project stabilization as assigned.
  • Identify facility impacts, maintenance access needs, stakeholder communication requirements, vendor support needs, operational risks, and service continuity considerations.
  • Help ensure required documentation, asset information, warranties, training, and closeout materials are provided to operations following project completion or space modification.
  • Support planned shutdowns, building impacts, after-hours work, occupant notices, logistics coordination, and operational readiness planning.
Process Improvement and Account Governance
  • Support the development, implementation, and continuous improvement of standard operating procedures, playbooks, checklists, communication templates, issue trackers, dashboards, and escalation workflows.
  • Promote consistent processes across assigned sites while recognizing site-specific requirements and operational constraints.
  • Assist in strengthening governance around client requests, approvals, service prioritization, vendor dispatch, communication, funding alignment, and issue escalation.
  • Use operational data, stakeholder feedback, field observations, and team input to identify opportunities to improve performance and efficiency.
  • Support account initiatives related to operational excellence, service delivery improvement, reporting modernization, technology adoption, and team effectiveness.

Required Qualifications:
  • Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field preferred.
  • Minimum of 7-10 years of progressive experience in large, multi-site facilities management, corporate real estate, property operations, engineering operations, workplace services, or related field.
  • Experience supporting a multi-site portfolio, large corporate campus, high-demand client environment, or complex facilities operation preferred.
  • Experience coordinating vendors, service providers, internal teams, and client stakeholders.
  • Working

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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