Jones Lang LaSalle Incorporated

Senior Facilities Manager

Jones Lang LaSalle Incorporated • $90K — $120K *
Durham, NC 27713In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent
  • Relevant certifications preferred (i.e. LEED, CFM, FMP)
  • 5+ years of leadership experience in facility management
  • Proven experience managing remote teams across time zones
  • Ability to travel up to 25%
  • Proficiency in various information technology tools
  • Strong interpersonal and problem-solving skills

Responsibilities

  • Manage service delivery of facilities in line with policies and contracts
  • Act as primary client contact for facilities management
  • Oversee management-level team performance and facilities maintenance
  • Ensure vendor compliance with service standards and address performance issues
  • Implement innovative processes to improve cost efficiency and productivity
  • Drive compliance with health, safety, and risk management policies
  • Lead and support execution of capital and construction projects

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental & vision care
  • Paid parental leave at 100% of salary
  • Generous paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What this job involves

Service Delivery
  • Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures and contract scope.
  • Act as a primary point of contact for the client
  • Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
  • Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.
  • Document and action poor performance to correct the issue.
  • Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
  • Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity.
  • Ensure compliance with all health, safety, environment and risk management policies and procedures.
  • Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.
  • Drive initiatives such as benchmarking, best practices and continuous improvement.
  • Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.
  • Support the execution of small construction projects
  • Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.
  • Identify and establish JLL SMEs to bring value to the client and facilitate engagement.
  • Deliver portfolio management reports as required under the agreement with the client and as requested.


Client Relationships
  • Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.


Finance Management / Cost Control / Profitability
  • Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.
  • Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
  • Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
  • Manage the annual budgeting and quarterly forecasting processes for your portfolio.
  • Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
  • Develop, support and represent facilities as a SME in the planning of the client's annual capital plan for each building, interfacing closely with the client representative.
  • Ensure compliance within delegated financial and contractual authorities.


Leadership/Staff Management
  • Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
  • Participate in the individual performance management program and personal development planning for members of the team
  • Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.
  • Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
  • Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence


Sound like you? To apply you need to possess:
  • Bachelor's degree or equivalent
  • Relevant certifications and industry designations preferred (i.e. LEED, CFM, FMP)
  • 5+ years of leadership in a facility management environment and proven experience managing remote teams across time zones.
  • Ability to travel up to 25%
  • Proficiency in a range of information technology tools and platforms.
  • Strong interpersonal skills and problem solving ability
  • Excellent verbal/written communication and presentation skills
  • Proven record of providing excellent internal and external customer service


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Austin, TX, Durham, NC, Nashville, TN

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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