If you are enthusiastic about working in the space industry, then you will be excited about theSenior Operations Support Engineeropening with Iridium for a Space Development Agency (SDA) project. As aSenior Operations Support Engineer,youllbe responsible forprovidingcriticaltechnical support tothe team performing 24x7Operations. You willprimarilyworkregular businesshours ina 24-hour, multi-satellite operations environmentwhile occasionally workingnight shifts or weekends.Working in this role,youllgain valuable experience performing anomaly and issue resolution, troubleshooting, andidentifyingroot cause anddeterminingcorrective actions.You will thrive in this role if you have a desire tobe part ofa team on the forefront of one of the most advanced satellite constellations in theworld andare highly motivated and passionate about engineering and space systems.
This position requires an active/current Top Secret Security Clearance or the ability to obtain aTop SecretSecurity Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active).
What Youll Do:
- Track, trend,and analyze potential problemsandanomalous conditions that may affectoperations of thegroundsystem
- Provide on-call support, real-time investigation,and troubleshooting for operations anomalies related to thesubsystems of Ground Resource Management, FleetManagement, MissionPlanning, and Flight Dynamics
- Investigate and resolve issues where situations require an in-depth evaluation of factors that have been discovered or referred byon-shiftoperationsteams
- Support cross-functional efforts and special operations projects withmulti-functionalteams
- Facilitateon-shift operationsteamtraining for recurring scenarios, ops affecting upgrades, and the Operational Crew Training and Certificationprocess
- Identifyand autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, more efficient operations, and reduced systemoutages
What Youll Need to Succeed:
- Bachelors degree in Engineering, Information Systems, Computer Science orrelatedtechnicalfield,ORequivalent trainingand experience
- 8+yearsrelevantexperiencein thespace industry, orotheroperations support environment
- Proficient with standard Microsoft Office/engineering tools (e.g., Word, Excel, PowerPoint)
- Proficient in the LINUX operating system as well as standard PC usage and applications
- Familiarity with software development and programming skills
- Excellent communication skills, with the ability to clearly convey products, deliverables, analyses, and/or issues to groups outside of your team or those who are unfamiliar with thetopic
- Have confidence and be able to easily buildrelationships with leadership and colleagues outside of yourteam
- Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions andcome up without-of-the-boxsolutions
- Adaptability towork inahigh-paced,dynamicoperationalenvironment and the readiness to take on any new tasks that are handed toyou
- Be proactive in providing feedback and be enthusiastic in sharing your knowledge withothers
- Capable of prioritizing your own tasks and potentially the tasks of others while making sure deadlines aremet
Things ThatWould beGreatif You Brought to the Table:
- Programming languages such as: Java, Java-Script, Python, Shell scripting
- Working knowledge of networking protocols, routers, switches, etc.
- Familiarity with Atlassian Tool Suite such as JIRA, R4J, and Confluence
- Workingknowledge of satellite or ground operations, background in troubleshooting and problem solving, and working under tight time constraints
- Interest and ability inlearningnew technologiesasthisrolewill be working in a dynamic and evolving operational environment which at times requires rapid response from the support and developmentfunctions
Well also need you to:
- Provide on-call supportasneeded
- Be a U.S. Citizen
Work Environment:
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridiums Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.
Additional Information
This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.
