Job Description

CDM Smith is seeking Senior Endpoint Analyst (DEX) to join the Business Technology team. This individual. plays a key role in strengthening CDM Smith's Digital Employee Experience (DEX) by monitoring endpoint performance, identifying systemic issues, and supporting data driven improvements across our technology environment. This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology, and Digital Engineering teams to proactively improve device health, stability, and user experience through analytics, automation, and modern endpoint monitoring platforms.

** This is a hybrid position requiring employees to work three (3) days per week in our Maitland, FL office and two (2) days per week remotely. The role also requires travel to regional office locations up to 40-50% of the time.
• Monitors enterprise endpoint health and performance, using DEX telemetry to proactively identify issues before users report incidents. (CPU, memory, disk, boot times, crashes)
• Analyzes DEX telemetry, performance trends, and user sentiment to produce leadership ready dashboards and reports, administer DEX platforms, manage telemetry integrations, and oversee loaner device readiness and experience standards in collaboration with cross functional teams.
• Delivers high touch technical support for Executive and VIP users with rapid response, priority handling, and proactive system monitoring.
• Validates operational improvements through before-and-after analysis, proactively identifying recurring experience issues and partnering with Service Desk and EUC teams to reduce incidents before users open tickets.
• Manages small to mid-sized projects in endpoint analytics, digital experience, automation, and performance improvement by coordinating stakeholders, overseeing deliverables, escalating risks, and driving proof-of-concept and solution design.
• Ensures work aligns with CDM Smith IT processes while maintaining accurate documentation for dashboards, analytics, workflows, and remediation playbooks.
• Identifies opportunities to enhance digital experience through process improvements, automation, telemetry optimization, and knowledge updates, while sharing insights and collaborating across teams to advance CDM Smith's Digital Employee Experience maturity.
• Performs other duties as required.

#LI-LP1

#LI-HYBRID

Skills & Abilities
• Experience with DEX platforms such as Nexthink, SysTrack, ControlUp, Aternity or similar platforms.
• Knowledge of automation opportunities in ServiceNow, Intune, or endpoint analytics frameworks.
• Understanding of ITIL processes and proactive endpoint management methodologies.
• Good communication and interpersonal skills.

Qualifications
• Bachelor's degree.
• 4 years of related experience.

Equivalent additional directly related experience will be considered in lieu of a degree.

Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

Preferred Qualifications
• ServiceNow integration with DEX platforms.
• Experience with Power BI or similar visualization tools.

Amount of Travel Required

20% - 40%
Pay Range Min

USD $102,170.00
Pay Range Max

USD $178,776.00
Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate's salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.
Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position
Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee.