Candidates must be local to the Asheville market

Job Summary and Qualifications

The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.

Leads and facilitates multiple facility core clinical systems team on clinical IT activities

Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products

Provides on-call assistance as needed.

Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility

Facilitates and manages maintenance of multiple facilities specific dictionaries

Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities

Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications

Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities

May develop clinical application reports as needed

Performs quality audits and tracks metrics related to clinical application use

Participates in meetings as a member of facility clinical leadership for supported facilities

Promotes system security and patient confidentiality and helps ensure compliance

Coordinates the execution and use of tools for audits

Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Understanding of clinical operations and application support processes and workflow

Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must be able to drive to assigned sites to complete work

Preferred:

Proficiency in various programming and clinical application reporting tools

Customer service orientation and/or training

What qualifications you will need:

EDUCATION: Bachelor's degree preferred

EXPERIENCE: Three to five years' experience in clinical application support or related clinical work experience

CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable.

Occasional/ Intermittent Required

5 years experience Required Years of Experience

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.