Position Summary

The Senior Ecommerce Manager is responsible for owning the full P&L and overall performance of M&D's primary ecommerce channel. This role will lead ecommerce strategy and execution across traffic generation, conversion optimization, pricing competitiveness, inventory availability, customer experience, and operational performance to drive profitable online growth.

This position serves as a key strategic leader partnering cross-functionally with Marketing, Digital Advertising, Pricing, Operations, Technology, and Customer Experience teams to continuously improve site performance and customer outcomes.

Essential Duties and Responsibilities:

• Own the full ecommerce P&L including revenue growth, profitability, conversion, traffic, and operational performance metrics.
• Develop and execute ecommerce growth strategies aligned with organizational priorities and customer needs.
• Monitor and analyze key ecommerce KPIs including traffic, conversion rate, AOV, ROAS, inventory availability, pricing competitiveness, and customer acquisition.
• Identify performance issues, conduct root cause analysis, and implement corrective actions to improve business results.
• Partner closely with Digital Advertising and Marketing teams to optimize traffic acquisition, campaign performance, and conversion outcomes.
• Collaborate with Pricing and Operations teams to improve product availability, competitiveness, fulfillment, and customer satisfaction.
• Gather and analyze customer feedback, behavioral insights, and site analytics to identify opportunities for improved user experience and conversion.
• Work with internal and external technology resources to prioritize, develop, and implement ecommerce feature enhancements and platform improvements.
• Lead testing and optimization initiatives across merchandising, search, navigation, product content, checkout flow, and customer journey experiences.
• Develop dashboards, reporting, and business reviews to provide visibility into ecommerce performance and strategic initiatives.
• Stay current on ecommerce trends, competitive landscape, customer expectations, and emerging technologies including how to leverage AI appropriately in the workplace and online for customers.
• Drive a culture of accountability, data-driven decision-making, and continuous improvement across ecommerce operations.
• Perform other duties as assigned by supervisor.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Bachelor's degree in Business, Marketing, Analytics, or related field preferred.
• 5+ years of experience in ecommerce management, digital commerce, or related field.
• Proven experience owning or managing ecommerce business performance and growth initiatives.
• Strong understanding of ecommerce KPIs, conversion optimization, pricing strategy, merchandising, and digital customer acquisition.
• Highly analytical with ability to interpret complex data and translate insights into actionable business strategies.
• Experience working cross-functionally with Marketing, Operations, Pricing, Technology, and Customer Experience teams.
• Familiarity with ecommerce platforms, web analytics tools, and reporting systems.
• Experience leading site optimization, feature enhancement, or digital transformation initiatives preferred.
• Strong communication, organizational, and project management skills.
• Demonstrated ability to think strategically while executing tactically in a fast-paced environment.
• Entrepreneurial mindset with strong business ownership mentality.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.
• Exemplifies M&D's values of Earn Trust, Take Ownership, Prioritize Service, Take Action, and Win Together.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at desk and working on a computer
• Ability to lift, move, and carry objects to 15 lbs.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.