The Senior Network Manager is responsible for leading the strategy, stability, security, and continuous improvement of Bob's enterprise voice and data networking environments across corporate, retail, and distribution operations. This role combines hands-on technical expertise with people leadership to ensure reliable network performance, successful project execution, and exceptional service delivery.
This leader will oversee network engineering operations, manage internal and offshore resources, support escalated technical issues, and partner cross-functionally to deliver scalable and secure infrastructure solutions that support business growth.
Work environment may include a combination of in-office and remote work based on business needs. This role participates in on-call escalation support and may require occasional off-hours work and travel for deployments, cutovers, or operational support.
Key Skills for SuccessCore Competencies & Expertise- Enterprise networking expertise including LAN/WAN, routing, switching, wireless, SD-WAN, and network security
- Strong troubleshooting and escalation management skills within complex enterprise environments
- Experience supporting Cisco-based infrastructure including routing, switching, firewalls, voice, and collaboration technologies
- Ability to lead network operations while balancing project delivery, operational priorities, and service levels
- Leadership experience managing technical teams including hiring, coaching, mentoring, workload planning, and performance management
- Knowledge of Layer 3 networking protocols including BGP, OSPF, and EIGRP
- Experience managing secure connectivity solutions including VPNs, firewalls, and disaster recovery networking
- Ability to oversee network monitoring and management platforms to proactively identify and resolve issues
- Vendor and service-provider management experience including SLA oversight, escalations, procurement, and lifecycle planning
- Strong communication skills with the ability to translate technical concepts for business stakeholders
- Experience supporting geographically dispersed environments and coordinating cross-functional initiatives
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously
Preferred Competencies & Skills- Experience with Cisco Call Manager, SIP trunking, video conferencing, and contact center ecosystems
- Exposure to public cloud networking concepts including AWS, Azure, or GCP
- Knowledge of network automation, process improvement, and infrastructure optimization strategies
- Experience supporting retail, multi-site, or large-scale enterprise environments
- Familiarity with ITIL or service management frameworks
- Ability to develop technical standards, documentation, and operational best practices
- Proficiency with Microsoft applications including Visio for documentation and design artifacts
Minimum Qualifications- 5+ years of enterprise networking experience supporting complex environments
- 3+ years of hands-on network engineering experience including routing, switching, wireless, and security
- 2+ years of voice or collaboration technology experience
- 2+ years of direct people leadership or formal supervisory experience
- Experience leading technical projects and coordinating cross-functional initiatives
- CCNA Enterprise certification required
- Bachelor's degree in Computer Science, Engineering, Business Management, related field, or equivalent experience preferred
- Master's degree preferred
Physical Demands- Ability to sit, stand, walk, and use a computer for extended periods
- Ability to lift and move equipment up to 50 lbs with or without assistance
- Ability to access network, telecom, and data center environments as needed
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:$123,000 - $155,000
