The Senior Network Engineer is responsible for providing BrightSpring Health technical assistance regarding all network security devices and services within BrightSpring Health’s infrastructure throughout the organization.  The incumbent is responsible for engineering, management, design, troubleshooting, configuring, installing, documenting, and sustaining BrightSpring Health’s overall data and security network environment.

• Interfaces with customers and vendors to ensure standards and security are maintained and integrated into all network connectivity activities
• Serves as senior support and escalation resource for network outages and network incident remediation within client environments
• Configures networking gear (e.g., switches, firewalls, routers, WAPs, etc.) in accordance with established standards and client needs
• Installs, configures, administers, manages, and maintains all routers, switches, firewalls, software, and appliances
• Installs, configures, administers, manages, and maintains all Networks Switches
• Engineers, documents, and implements DMZ, LAN, and WAN solutions
• Monitors systems health, troubleshoots, and coordinates repair with vendors of all systems, appliances, and devices
• Provides technical support to users in the field
• Participates in systems acceptance testing and change management processes
• Reviews system performance with respect to system specification and document variances; produces reports on system availability/status
• Logs, handles, and closes all problem tickets within HelpDesk portal
• Enforces enterprise network and security policies
• Develops operating procedures to support

• Bachelor’s Degree (or equivalent experience) in Computer Sciences, Systems Engineering or related major or equivalent plus five to eight years of relevant experience installing and maintaining infrastructure 
• Experience with complex, high-volume multi-site networking including architecture, advanced diagnostics and switching and routing protocols (minimum 5 years)
• Proficiency in managing and implementing layer 2 and layer 3 network designs (minimum five years)
• Proficient with Spanning Tree Protocol, Bridge Protocol Data Units (BPDU) and best practices related to STP configuration
• Experience with administering, supporting, and troubleshooting VOIP systems
• Industry certification(s) such as CCNA, CCNP, BCNE, etc.
• Extensive support experience in a global 24x7 environment
• A combination of education and less experience may qualify
• Excellent customer orientation and capability to direct a high volume, high intensity customer support environment
• Strong logic and reasoning abilities to analyze and react to ITSM solution and Telephony data
• Excellent verbal, written and presentation skills
• Proven track record leading call center functions, which includes vendor management and communications across organization
• Commitment to deadlines and deliverables, with a “customer first” attitude
• Acute sense for customer service is paramount to the success of this role; must be an outstanding customer service-oriented leader
• Strong leadership and managerial skills
• Strong change management skills
• Strong time management and planning skills required to coordinate and prioritize multiple projects simultaneously while adapting to changes in a fast-paced environment
• Ability to present ideas and solutions in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Skilled at working within a team-oriented, collaborative environment
• Strong security awareness and focus; fundamental knowledge of security principles, disaster recovery and backup procedures
• Ability to work with minimal supervision and handle critical and stressful situations
• Excellent people skills with good conflict management and conflict resolution skills
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal and oral communication skills
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to conduct research into hardware and software issues and products as required