Summary (Major Purpose of the Role)The Senior Director, Total Rewards is a senior HR leader responsible for the strategy, design, governance, and delivery of total rewards programs, including compensation, benefits, payroll, and HRIS, with a primary focus on North America. This role ensures programs are competitive, compliant, and aligned with business and financial objectives, while supporting global reward initiatives and advising executive leadership.
Main Activities/ResponsibilitiesTotal Rewards Leadership- Lead total rewards strategy across compensation, benefits, payroll, and HRIS
- Advise executive leadership on market competitiveness and program effectiveness
- Lead and develop teams across compensation, benefits, payroll, and HR systems
- Support M&A integration and harmonization of rewards programs
Benefits- Oversee all North America benefits programs, including retirement and health & welfare
- Partner with Fiduciary Committee and vendors on governance, plan design, and administration
- Ensure compliance with regulatory requirements (e.g., 5500 filings, ACA, plan documentation)
- Lead Open Enrollment, employee communications, and cost management
- Oversee vendor management, billing, audits, and Canadian benefits programs
Compensation Planning & Incentives- Lead annual compensation processes (merit, bonus, and salary structure administration)
- Design, manage, and forecast incentive plans in partnership with Finance
- Conduct benchmarking and maintain competitive pay structures
- Provide analytics and guidance for pay decisions and compensation policy
Payroll- Oversee multi-entity payroll operations, ensuring accuracy, consistency, and compliance
- Lead payroll team and coordinate audits (including 401(k) and Workers' Compensation)
- Ensure accuracy of benefit deductions, contributions, and reconciliations
HRIS & Systems Leadership- Lead ADP HRIS strategy, integration, and optimization across North America
- Oversee system configuration, including benefit plan setup, workflows, and validation tables
- Ensure integration across HRIS, payroll, benefits, and time & attendance systems
- Manage system enhancements, new module implementations, and organizational expansions
- Oversee data integrity, reporting, and workforce analytics (e.g., headcount, attrition)
- Serve as liaison with ADP and vendors to resolve system issues and improve functionality
- Manage system security, access controls, and governance
- Support HRIS configuration for benefit plan changes, carrier integrations, and payroll impacts
Performance Management- Oversee performance management systems within HRIS
- Manage performance cycles, calibration, and training
- Support a culture of performance-driven results
Analytics, Governance & Compliance- Ensure compliance with federal, state, and Canadian regulations (e.g., ACA, EEO, pay data reporting)
- Partner with Finance on payroll budget planning and program effectiveness analysis
- Develop and monitor total rewards and workforce metrics
Competencies- Deep expertise in total rewards strategy, HRIS (ADP), and data analytics
- Strong leadership in complex, matrixed environments
- Advanced analytical, problem-solving, and communication skills
- Ability to influence and manage cross-functional stakeholders
Reporting Relationships and Supervision- Reports to: CHRO
- Oversees benefits, compensation, payroll, and HR systems teams
Education and Experience- Bachelor's degree required; Master's or HR certification preferred
- 10+ years of leadership experience in compensation, benefits, payroll, and HR systems
- Strong experience with HRIS platforms (ADP preferred), integrations, and system governance
