The Senior Director RQS Operations, also known as Senior Director, RQS Business Services is accountable for the delivery of RQS Operations and RQS cross functional initiatives in alignment with business strategy, directing business operational activities (related to headcount, space and procurement), and overseeing RQS Onboarding programs. Demonstrates capability for delivering business performance improvement consulting services on RQS Cross Functional initiatives. Provides individual leadership and consulting services for high-complexity business change initiatives as directed by Vice President of RQS Operations. Works in a strategic role that demonstrates substantial organizational influence internal and external to RA at the executive level. Manages various personnel to include exempt, non-exempt and third party resources. Responsibilities List up to 10 main responsibilities for the job. Include information about the accountability and scope. • Oversees and directs multiple business groups ensuring delivery of function activities while constantly driving for continuous improvement throughout the organization. Demonstrates experience in managing functional budgets and developing budget forecasts enabling the business function to achieve expected outcomes. • Directs the RQS onboarding services and optimizes professional and system training efforts to support the business strategy. • Directs business objectives and performance goals, for business operations activities such as procurement, contract and vendor management, invoicing, space and headcount, and administrative assistant optimization. • Leads the RQS communities of practice programs, a formal mechanism for providing direction (push) and receiving coordinated information (pull) for in function operational activities. • Develops compelling value propositions, business cases for proposed initiatives while collaborating effectively with executive level teams and stakeholders across AbbVie. • Acts with demonstrated ability to analyze complex business problems, facilitate the design of innovative solutions, sell new ideas to management and plan/oversee effective implementation of business process change projects including technology related initiatives. • Effectively frames complex issues for decision-makers and peers. Prepares and delivers effective management presentations to AbbVie Leadership. Draws upon personal knowledge of business processes, global regulations, organizational improvement methods, and communication mechanisms to propose and design innovative organizational improvements. • Leads project teams effectively including escalation and resolution of project issues. Demonstrates disciplined project management expertise, effective group facilitation skills, and the ability to drive consensus among team members. • Exercises superior interpersonal, coaching, and mentoring skills to create and sustain an environment that attracts, develops, and retains RQS Operations staff while enhancing organizational communications and structure, business relationships, business consulting, and project management. Qualifications • Bachelor's degree required. Advanced degree preferred. Certifications a plus. Project Management Institute (PMI) Project Management Professional (PMP) certification preferred. • Minimum 12+ years Business Solutions related experience required. 7+ years in regulatory affairs, pharmacovigilance, or R&D quality assurance preferred. 7+ years in pharmaceutical, healthcare or regulated industry preferred. Strong knowledge of pharmaceutical regulations, i.e. FDA and European Union and their impact to organization processes and technology tools preferred. Knowledge/awareness of industry trends preferred. Knowledge of Continuous Improvement/Lean Six Sigma concepts preferred. • Proven 10 years in a leadership role with strong management skills required. Experience serving as and managing business management consultants preferred. • Strong communication skills, both oral and written required. Ability to craft compelling business cases and sell new ideas preferred. • Strong business acumen and negotiating skills required. • Experience working in a complex and matrix environment required. Demonstrated ability to lead multi-divisional and multi-functional teams with global aspects required. • Proficiency in project planning and management experience including successful implementation of highly complex business and technology initiatives preferred • Multiple years' experience leading and managing functional business area preferred. Experience analyzing complex business problems and facilitating the design of innovative solutions preferred. Experience in managing functional budgets and developing budget forecasts preferred. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. • This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.