As the Senior Director of PX Shared Services, you will lead and transform the enabling capabilities that support and scale PX delivery across Genentech. What you can expect in this role at Genentech:

• Direct and develop Patient Resource Center (PRC) leadership to deliver high-complexity patient support activities, advocacy referrals, and international requests with clear operational handoffs.

• Own enterprise workforce planning and capacity management capabilities, translating demand signals into actionable staffing plans that drive service performance and cost efficiency.

• Drive operational vendor management and governance frameworks, holding third-party partners accountable to rigorous quality, service level, and financial expectations.

• Lead quality and process excellence teams to ensure strict regulatory compliance, audit readiness, SOP discipline, and continuous process optimization across all delivery functions.

• Serve as the primary integrator with external partner services, partnering with partners to structure, route, and optimize cross-functional workflows.

• Accountable for shared services achievement of enterprise PX performance metrics Drive system-wide continuous improvement initiatives to identify automation, digital enablement, and service expansion opportunities that scale patient support capabilities.

• Hold a Bachelor’s degree in a required discipline (MBA or advanced degree preferred).

• Bring 12-15 years of professional industry experience in the pharmaceutical, biotechnology, or related industry.

• Possess 5+ years of direct people leadership experience, with a proven track record as a leader of complex organizations with deep organizational influence.

• Demonstrate proven experience managing complex vendor relationships and third-party governance to ensure ongoing performance and accountability.

• Show strong leadership presence, storytelling, and strategic negotiation skills with the ability to influence cross-functional stakeholders without direct authority.

• Master of Business Administration (MBA) or an advanced degree in Healthcare Administration, Business, or a related field.

• Deep cross-portfolio understanding of patient access pathways, reimbursement operations, call center environments, and Genentech Patient Foundation (GPF) workflows.

• Demonstrated experience optimizing global operating models, offshore service integrations, and technology-driven process improvements.

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus

• No relocation benefits are available for this posting

The expected salary range for this position based on the primary location of CA is $197,800 - $367,400.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.