Wave

Senior Director, Process Engineering

Wave • $150K — $180K *
Stamford, CT 06902In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Lean Six Sigma Black Belt certification
  • 10+ years in business strategy development
  • 10+ years of project/program management experience
  • 7+ years in leadership and facilitation roles
  • Experience in IT or business unit management is advantageous
  • Expertise in managing large-scale process development projects

Responsibilities

  • Lead field operations initiatives using Lean Six Sigma practices
  • Manage and mentor a diverse team of professionals
  • Implement standardized methodologies for consistency in service delivery
  • Apply Six Sigma frameworks for operational excellence
  • Champion knowledge management for project deliverables
  • Collaborate with executive leadership on strategic initiatives
  • Oversee budgets and conduct ROI analyses

Benefits

  • Office environment with a collaborative culture
  • Recognition of work-life balance through travel options of 25-50%
  • Opportunity to influence strategic direction at an organizational level
  • Exposure to high-impact projects that directly improve customer experiences
  • Access to ongoing professional development and mentorship opportunities
Full Job Description
Job Summary

Do you thrive at the intersection of leadership and innovation, driving transformation in field operations? At Spectrum, the Senior Director of Process Engineering shapes the long-term vision and leads the design of impactful solutions that elevate the customer experience. By advancing Lean Six Sigma principles and collaborating with executive teams, you will influence the strategic direction and efficiency of our workforce-making a lasting impact on how we deliver service.

Responsibilities

How You'll Make an Impact
  • Lead the development and execution of field operations initiatives using Lean Six
  • Sigma methodologies to enhance process efficiency
  • Manage and mentor a team of project managers, process engineers and business analysts to deliver high-quality service outcomes
  • Implement standardized project and process methodologies that mature organizational capabilities and drive consistent customer experiences
  • Apply Six Sigma frameworks to evaluate, improve and control operational procedures, ensuring excellence in service delivery
  • Champion knowledge management practices, providing staff with vital information as part of project deliverables
  • Collaborate with executive leadership across departments to identify and implement strategic initiatives that improve service experience
  • Oversee operational budgets, conduct return on investment analyses and report on variances to ensure effective resource management

Working Conditions
  • Office environment
  • Exposure to moderate noise levels
  • Travel required 25-50%


Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's degree
  • Lean Six Sigma Black Belt certificate

Experience
  • 10+ years of business strategy development experience
  • 10+ years of project/program management experience
  • 7+ years of facilitation and leadership experience
  • Experience in either of the following:
  • 7+ years in IT or business unit management
  • 10+ years of large-scale process development and implementation
  • Experience managing projects in an Agile development organization

Skills
  • Ability to read, write, speak and understand English
  • Expert management skills to energize a multi-disciplined organization
  • Strong interpersonal and communication abilities with peers, sponsors, staff, senior management, vendors and contractors
  • Capacity to present technical, functional and management information clearly and persuasively
  • Analytical, problem-solving and conceptual skills
  • Ability to manage multiple tasks and prioritize based on workload and direction
  • Expertise in formal project management methodologies
  • Excellent presentation and facilitation skills
  • Skill in resolving roadblocks in multi-organization teams without direct management responsibility

Preferred Qualifications

Education
  • Master's of Business Administration degree
  • PMI-ACP certification

Experience
  • Proven experience interfacing with senior or executive leaders
  • In-depth experience introducing new technologies and standards
  • Experience managing projects under a quality control program
  • Experience planning and executing large-scale projects, including resource analysis
  • Full project life cycle experience with custom development and package-based deployments
  • Experience in business process re-engineering or process improvement involving broad-based information systems
  • Experience creating, justifying and managing large multi-million dollar operating budgets

Skills
  • Demonstrated organizational management in complex, fast-growing environments including personnel and budget management
  • Flexible, creative and inquisitive mindset
  • Understanding of business processes, challenges and opportunities
  • Ability to adapt rapidly changing technology to business needs
  • In-depth financial acumen

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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