Aramark

Senior Director of Premium Services - Fenway Park

Aramark$140K — $145K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience in premium hospitality or related fields.
  • Proven track record in managing premium dining and catering operations.
  • Ability to balance operational execution with sales and revenue generation.
  • Strong grasp of hospitality service standards and event management.
  • Bachelor's degree in Hospitality Management, Business Administration, or similar discipline.
  • Experience in sports or entertainment venues is preferred.
  • Familiarity with premium experiences and high-profile events is advantageous.
  • Experience in a union environment is a plus.

Responsibilities

  • Oversee premium services operations across suites, clubs, and restaurants.
  • Implement best practices to enhance guest satisfaction and profitability.
  • Conduct operational reviews for continuous improvement.
  • Lead initiatives to elevate the premium guest experience.
  • Work with culinary teams to create cohesive hospitality experiences.
  • Establish metrics to measure success and satisfaction.
  • Develop training programs focused on service delivery and leadership.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Work/life resources and support programs.
  • Retirement savings options like 401(k).
  • Paid time off including parental leave and disability coverage.
Full Job Description
Job Description

Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services - Fenway Park. This role will provide strategic leadership and operational oversight for premium hospitality experiences across suites, clubs, restaurants, and catering operations throughout the New England District.

The Senior Director will partner closely with operations, culinary, and client leadership teams to elevate service standards, drive revenue growth, and ensure exceptional guest experiences. The ideal candidate combines deep expertise in premium hospitality operations with strong business acumen, successfully balancing operational excellence, client relationships, and premium experiences.

Compensation Data

COMPENSATION: The Salaried rate for this position is $140,000.00 to $145,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

PREMIUM OPERATIONS LEADERSHIP
  • Provide strategic oversight and support for premium services operations and including suites, clubs, restaurants, and catering sales and operations.
  • Ensure consistent execution of premium hospitality.
  • Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability.
  • Conduct operational reviews to identify opportunities for continuous improvement.
  • Lead service excellence initiatives that elevate the overall premium guest experience.
  • Collaborate with culinary and operations teams to create integrated premium hospitality experiences.
  • Establish performance metrics and reporting standards to measure operational success and guest satisfaction.

TRAINING & TEAM DEVELOPMENT
  • Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence.
  • Coach and mentor premium operations leaders, catering managers, and sales professionals.
  • Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement.

CLIENT & STAKEHOLDER RELATIONSHIPS
  • Serve as a trusted partner to senior leadership, clients, and key stakeholders.
  • Support the retention and growth of client relationships through operational excellence and proactive partnership.

LEADERSHIP & BUSINESS ACUMEN
  • Strategic thinker with the ability to influence business decisions and outcomes.
  • Strong financial acumen, including budgeting, forecasting, labor management, and revenue optimization.
  • Experience driving operational improvements and implementing best practices.
  • Excellent communication, presentation, and relationship management skills.

PERSONAL ATTRIBUTES
  • Passionate about hospitality, guest experience, and operational excellence.
  • Collaborative leader who inspires and develops teams.
  • Results oriented with strong attention to detail and accountability.
  • Adaptable and capable of balancing strategic priorities with operational execution.
  • Professional presence with the ability to engage effectively with clients, partners, and senior leadership.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

  • Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments.
  • Demonstrated success leading premium dining, catering operations and sales, and guest experience operations.
  • Experience supporting both operational execution and revenue generating sales functions.
  • Strong understanding of hospitality service standards, event execution, and premium guest engagement.
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Experience within sports, entertainment, convention center, hotel, or hospitality environments.
  • Background in premium dining, catering sales, and event management.
  • Experience supporting premium hospitality concepts, luxury experiences, or high-profile events.
  • Experience working in a union environment.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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