Posting Details

Position Information

Posting Number
S000985

Position Title
Senior Director of Housing and Residential Education

Department
Residence Life

Division
Student Affairs

Supervisor Title
Assistant Dean of Student Life

Status
Full Time Regular

Salary Range
$80,000-$90,000

Position Summary

The Senior Director of Housing and Residential Education provides leadership for the College's residential experience, including residential education, housing operations, residential conduct administration, crisis response, and student support initiatives. Reporting to the Assistant Dean for Student Life and Strategic Initiatives and serving as a member of the Student Life Leadership Team, the Senior Director collaborates with campus partners to foster safe, inclusive, and educationally purposeful communities that support learning, well-being, belonging, and persistence.

Description of Key Responsibilities

1. Provide leadership for Housing and Residential Education, including residential education, occupancy management, student engagement, leadership development, crisis response, and community development initiatives.
2. Develop and implement a residential experience model grounded in student development theory, belonging, learning outcomes, assessment, and student support.
3. Provide direct supervision and leadership for the Assistant Director for Residential Experience, Housing Coordinator, Residence Hall Directors, graduate assistants, and other assigned staff.
4. Lead the recruitment, hiring, onboarding, training, supervision, evaluation, and professional growth of professional staff, graduate assistants, and student employees.
5. Provide oversight for housing operations, occupancy management, room assignments, residential transitions, break housing, and summer housing operations in collaboration with the Housing Coordinator.
6. Direct and participate in short- and long-range planning, including budget development and management, occupancy management, assessment, and initiatives that strengthen the residential experience and support divisional priorities.
7. Collaborate with Enrollment Management and campus partners to support recruitment, retention, and student engagement initiatives.
8. Provide leadership for residential conduct processes and support the consistent application of institutional policies and developmental responses that promote accountability and student learning.
9. Adjudicate residential conduct matters and selected non-residential and off-campus conduct cases, as assigned.
10. Review and resolve student conduct appeals in collaboration with the Assistant Director for Residential Experience and appropriate Student Life administrators.
11. Partner with Assistant Deans regarding complex student cases, behavioral intervention efforts, conduct appeals, and implementation of institutional policies.
12. Train and support professional staff serving as conduct officers and promote restorative and developmental approaches that foster accountability and learning.
13. Serve as co-chair of the College's CARE Team and provide collaborative leadership in case consultation, coordinated interventions, and resource referrals.
14. Participate in crisis management, emergency response, and coordinated student support efforts.
15. Serve as a member of the Student Life Leadership Team and contribute to divisional assessment initiatives, retention efforts, and strategic priorities.
16. Represent Housing and Residential Education and Student Life at orientation programs, admissions events, family programs, and other campus initiatives.
17. Assist with annual crime statistics, Clery reporting responsibilities, and related risk management initiatives.
18. Develop and manage departmental budgets and contribute to planning efforts that support enrollment and retention goals.
19. Develop, manage, and monitor departmental operating budgets and resources to ensure fiscal responsibility, effective stewardship, and alignment with enrollment, retention, and divisional priorities.
20. Analyze budget trends, assess resource needs, and make recommendations that support departmental effectiveness and the residential student experience.
21. Foster a culture of learning, belonging, collaboration, accountability, innovation, and professional growth of staff and student employees that advances the Division of Student Life's priorities.
22. Perform other duties as assigned.

OTHER KEY RESPONSIBILITIES

1. Support the College's mission, vision and values, and contribute to the advancement of the College's Strategic Plan.
2. Demonstrate a strong commitment to continuous quality improvement.
3. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Required Knowledge, Skills and Abilities

Customer service is critical to the success of any organization that deals with customers. Strong customer service skills can build retention and visibility as North Central College strives to distinguish itself from its competitors. An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high-quality customer and personal services to both internal and external customers of the College. The successful candidate will demonstrate the required knowledge, skills, and ability to:

1. Demonstrate knowledge of student development theory, residential education, residential conduct administration, crisis response, and higher education best practices.
2. Build productive relationships with students, families, faculty, staff, and campus partners while fostering a caring and inclusive community.
3. Remain calm in crisis situations, exercise sound judgment, and effectively assist students in emotionally charged situations.
4. Work effectively as a member of a staff where cooperation and teamwork are essential.
5. Supervise and develop professional staff through collaborative leadership, coaching, accountability, and professional growth.
6. Manage multiple priorities simultaneously while maintaining strong organizational effectiveness, flexibility, and attention to detail.
7. Utilize assessment practices and data-informed decision making to support continuous improvement.
8. Effectively manage student conduct matters utilizing educational, restorative, and developmental approaches.
9. Demonstrate strong written, verbal, and interpersonal communication skills.
10. Effectively utilize housing and case management systems, reporting tools, and related technologies, including ErezLife and Maxient, and apply sound financial and operational practices to support departmental effectiveness.
11. Exercise emotional intelligence, discretion, and sound judgment when managing sensitive information and complex student situations.

Distinguishing Characteristics

The residential experience has a profound impact on student engagement, persistence, leadership development, academic success, and overall student well-being at a residential liberal arts institution. It is the responsibility of the Senior Director of Housing and Residential Education to foster safe, inclusive, and educationally purposeful communities that support learning and contribute to a positive residential experience for students. This position provides leadership for residential conduct processes, serves as co-chair of the College's CARE Team, and contributes to divisional priorities through collaboration, assessment, and strategic planning. The duties of this position require evening and weekend work, including after-hours crisis management, emergency on-call responsibilities, and attendance at a variety of events.

Education/Training

Master's degree in Higher Education, College Student Personnel, Student Affairs Administration, Counseling, or a related field required.

Experience

• A minimum of seven years of progressively responsible professional experience in housing, residential education, student conduct, or student affairs administration within higher education required.
• Eight years of progressively responsible experience is preferred.
• Demonstrated experience supervising professional staff, leading residential operations, managing departmental budgets and resources, administering student conduct processes, managing complex student situations, and utilizing student information systems and technology platforms is required.
• Experience with housing management systems and case management platforms, including ErezLife and Maxient, is strongly preferred.
• Experience serving on behavioral intervention teams, participating in crisis response efforts, and utilizing assessment practices to inform decision making is strongly preferred.
• Experience at a residential liberal arts institution with a substantial residential population is strongly preferred.

Licenses or Certifications

Is This a Temporary Position?
No

Employment Conditions

An offer of employment is contingent upon successful completion of the College's background screening process.

Number of Vacancies
1

Posting Detail Information

Close Date

Open Until Filled
Yes

Additional Information

The pay offered to the selected candidate will be determined based on factors including (but not limited to) the candidate's experience, qualifications, and training.

North Central College provides a comprehensive benefits package, which includes:

• All-inclusive medical, dental and vision group insurance
• Health and dependent care savings plans
• Employer-paid life, AD&D and disability group insurance
• 403(b) retirement plan with employer contributions
• Employee assistance plan resources
• Tuition waiver for full-time employees, spouse and dependent children
• Generous paid time off plans, including 3 weeks vacation to start
• 15 paid holidays per year, including 5 days during NCC Winter Break
• Free access to campus health center, fitness and athletic facilities, and library
• Employee discount program