SUMMARY:

The Senior Director of Enterprise Operational Excellence provides executive leadership for ANTHC's Enterprise Operational Excellence Office and is responsible for developing, implementing, and sustaining an organization-wide system of continuous improvement.

This position develops and executes the organization's enterprise improvement strategy by establishing a standardized improvement methodology, implementing an enterprise Daily Management System, developing internal improvement capability, and coaching leaders to improve quality, safety, patient experience, employee engagement, operational performance, and stewardship of resources.

The Senior Director partners closely with Executive Council, operational leaders, physicians, and Tribal Health Organization partners to identify strategic improvement priorities, oversee the enterprise improvement portfolio, and ensure sustainable organizational transformation.

This position provides executive oversight of external consulting partners during implementation while building the internal capability necessary for ANTHC to become self-sustaining.

RESPONSIBILITIES:

Provides executive leadership for the Enterprise Operational Excellence Office by establishing enterprise standards, governance structures, methodologies, and performance expectations that promote continuous improvement throughout the organization.

Partners with Executive Council and senior leadership to develop and implement ANTHC's Operational Excellence strategy and ensures improvement priorities are aligned with organizational strategic goals and enterprise initiatives.

Provides executive coaching and consultation to leaders throughout the organization regarding Lean management principles, organizational transformation, change leadership, strategic planning, and performance improvement.

Develops, implements, and oversees ANTHC's Daily Management System to create consistent leadership practices, visual management, performance review processes, and accountability systems that improve organizational performance.

Establishes and oversees the enterprise improvement portfolio by prioritizing strategic initiatives, monitoring organizational outcomes, allocating improvement resources, and ensuring projects achieve measurable and sustainable results.

Provides strategic oversight of external consultants and consulting engagements supporting Operational Excellence initiatives. Ensures effective knowledge transfer, capability development, and transition from consultant-supported improvement efforts to internally sustained organizational capability.

Develops, oversees, and continuously evolves the ANTHC Lean Academy to establish enterprise capability in continuous improvement, leadership development, and operational excellence.

Develops enterprise performance metrics, executive dashboards, scorecards, and reporting systems that provide leadership with actionable information to improve quality, safety, operational performance, patient experience, workforce engagement, and financial stewardship.

Collaborates with executive leadership, operational divisions, physicians, and Tribal Health Organization partners to identify opportunities for organizational improvement and develop innovative strategies that improve operational effectiveness across ANTHC.

Serves as the executive leader responsible for fostering a culture of continuous improvement, innovation, accountability, collaboration, and organizational learning throughout the consortium.

Provides leadership, direction, and guidance to assigned directors, managers, improvement specialists, and professional staff. Establishes goals and priorities, develops staff capabilities, mentors future leaders, conducts performance evaluations, and promotes employee engagement and professional development.

Establishes enterprise standards, policies, methodologies, and governance for Operational Excellence activities to ensure consistency, sustainability, and accountability across all operational divisions.

Performs other duties as assigned.

Other information:

KNOWLEDGE and SKILLS

Knowledge of the principles and practices of health administration, leadership, human resources, healthcare improvement, organizational development and strategic planning.

Knowledge of the Alaska Tribal Health System.

Knowledge of process improvement methodologies and tools.

Knowledge of project and change management principles.

Knowledge of strategic mapping and balanced scorecards.

Skills in leading and implementing quality improvement initiatives.

Skills in leading and implementing process improvement initiatives.

Skills in working with individuals, Multidisciplinary teams, cross-functional groups and internal and external stakeholders .

Skills in development, refining and improving performance metrics and measurement using standardized definitions.

Skill in problem solving and making decisions based on information and data from numerous sources.

Skilled in team-based and relationship-based approaches to developing and maintaining organizational culture based on the established missions, visions, and operational principles of multiple Tribal Health Organizations with a variety of stakeholders.

Skilled in mature judgment and appropriate discretion in the handling of highly sensitive and confidential information.

Skilled in SWOT analysis, SIPOC, Voice of the Customer, and Voice of the Process.

Ability to understand Alaska Native people and cultures and interacts with cultural awareness, sensitivity and genuine respect.

Ability to compile and analyze raw data, identifying trends and present results.

Ability to present information to executives and physician leaders.

Ability to establish and maintain effective working relationships with co-workers, contractors, and representatives from other local, state and Federal agencies.

Demonstrates commitment for outcomes improvement.

Demonstrates strong analytical and quantitative/qualitative skills.

Demonstrates patient-focus in defining quality and establishing priorities.

Demonstrates strong interpersonal and leadership skills.

Demonstrates strong commitment in promoting cooperation and teamwork.

MINIMUM EDUCATION QUALIFICATION

A Bachelor's Degree in Business or health-related field from an accredited university or college. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory - Thirteen (13) years of progressively responsible leadership experience directing enterprise operational excellence, healthcare transformation, organizational improvement, strategic initiatives, or organizational development within a complex healthcare environment.

Experience in one or more of the following: Quality System