Senior Director of Crisis Operations

Highland Rivers Behavioral Health

$100K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in mental health or behavioral healthcare settings.
  • Proven leadership skills managing clinical teams and staff.
  • Knowledge of crisis stabilization services and regulatory compliance.
  • Strong communication skills for liaising with internal and external stakeholders.
  • Experience in quality improvement and performance monitoring.
  • Ability to manage budgets and control financial outcomes.

Responsibilities

  • Supervise Nursing Managers for Crisis Stabilization Units and BHCC Program Director.
  • Oversee management and clinical support staff within Crisis Services.
  • Collaborate with DBHDD for efficient patient placement from ERs.
  • Monitor KPI achievement and expectations of DBHDD.
  • Drive continuous quality improvement initiatives within the units.
  • Establish and maintain communication bridges with internal programs.
  • Participate actively in Leadership and Quality Improvement teams.

Benefits

  • Opportunity to influence quality of care in a critical health sector.
  • Collaborative environment with senior leadership involvement.
  • Role as a key player in crisis intervention and stabilization efforts.
  • Engagement in quality improvement measures to enhance service delivery.
Full Job Description
Description

  • Supervises Nursing Managers for each of the Crisis Stabilization Units and the Program Director of the BHCC, working with each to address issues, staffing, and compliance, CAPs, providing clinical
  • Supervises management staff and other assigned clinical support staff within Crisis Services.
  • Works with the DBHDD Regional Office to ensure that individuals are placed quickly and moved from the ER's as quickly as possible
  • Monitors and works with team to maintain KPI's and expectations of DBHDD
  • Works to continuously improve quality of care on the units
  • Serves as liaison to internal programs of Highland Rivers Behavioral Health to establish good working relationships and communication for the benefit of individuals served.
  • Participates as a member of the Leadership Team and Quality Improvement team
  • Serves as an expert regarding the provision of related services.
  • Maintains programs budgets and actively monitors to reduce overtime and improve financial outcomes
  • Other duties as assigned.

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